Part-time Office Assistant – USA Job Vacancy
iMentor is seeking a customer-service oriented Operations Assistant to work within the Operations vertical to provide tier-1 IT and facilities support to employees. This includes supporting staff with basic computer, cell phone and meeting room (audio visual equipment) issues. You will help with initial trouble shooting, gathering information about more complex issues, and will direct users to the next level of IT support. In addition, you will also act as a general source of information and direction for visitors and staff and provide back-up support at reception: offering a warm welcome to guests, receiving deliveries, answering phones and responding to general office emails. Reporting directly to the Senior IT Manager, your primary duty will be to help all iMentor staff access the technical support they need.
The ideal candidate will be friendly, systems and project-based thinker who is quick to identify needs and take the initiative to address them. They will have experience trouble shooting basic IT issues on PCs and Macs. They will work closely with other Operations Team members and with our outsourced IT support company. You will find it gratifying to help others and solve problems, even if the same problem or question arises again and again. The Operations Assistant will be reliable, punctual, trustworthy and an excellent communicator; the kind of person who can quickly earn the trust of the people and teams they interact with across iMentor.Responsibilities
Troubleshoot and provide tier-1 IT support for individuals, conference spaces and shared devices and oversee loaner computers.
Set up seating arrangements in the New York office and work with out IT contractor to configure and ship hardware for new staff across all regions (New York, Chicago, Bay Area, Baltimore).
Monitor the Operations & IT related tickets on both our ZenDesk portal and our contractor’s portal. Identifying problems that need escalating, providing support for quick fixes and supporting Sinu’s remote technicians as needed.
Set up of audio-visual technology for events.
The Operations Assistant also periodically take on some of the reception and day-to-day office coordination functions, including:
Supervising all entrances and exits from the main entrance to ensure no unauthorized persons enter the iMentor space
Welcome guests. Verify the person they are meeting with, notify the staff member their guest has arrived, direct the guest to stow coats and bags as needed and offer them water and restroom facilities as needed
Receive deliveries from mail and couriers, distribute items to various staff members or organizations and accept packages from vendors via the service freight elevator
Answer the main iMentor telephone line and transfer calls to the appropriate staff members as needed. Act as a first line of defense and gatekeeper to keep unwanted solicitations from reaching employees’ phone, email or voicemail
Monitor the firstname.lastname@example.org email address and forward emails to appropriate staff members for action
Support iMentor’s Evening Events protocol through the Operations ZenDesk portal and Outlook calendar
Support additional iMentor organization-wide initiatives, requiring occasional evening and/or weekend events
Extremely customer-service oriented.
Strong IT skills, particularly with PCs. Experience with Macs and iPhones a plus. Ideally the candidate would have at minimum a year’s experience providing IT tier-1 support to users.
Able to multitask in a fast-paced environment.
Resourceful, self-motivated, and able to work independently yet know when to ask for help
Strong written and verbal communicator
Responsible, trustworthy, reliable, and punctual. The type of person who is always on time and always follows through on commitments and is quick to earn the trust and respect of others
Good judgement and able to identify when issues need to be escalated
High school degree required.
Demonstrated alignment with iMentor’s mission, values, and commitment to diversity, equity, and inclusion.
Views differences between individuals (race, gender, age, cultural heritage, physical ability, education, beliefs, and lifestyle) as an asset and demonstrates an appreciation of the diversity across the iMentor community.
Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts.
Position Duration: Immediate, through Aug 31, 2020, with the possibility for extension.
Work schedule: Part-time, up to 28 hours per week.