Company Description

About Us

Sodexo began operations in Australia in 1982 and now provides on-site services at over 300 diverse locations throughout Australia. Today we have over 5,000 employees in Australia who are part of the global Sodexo team of 425,000.

Sodexo designs, manages and delivers innovative integrated solutions that not only improve the way our client’s businesses run daily, but enhance Quality of Life for our clients, consumers and employees.

Job Description

About the role

The year 2021 will bring about significant growth and exciting prospects within our Corporate Facilities Management segment, Sodexo are currently looking for a passionate and driven Workplace Experience Manager’s interested in joining Sodexo and working on a client site within the Sydney CBD.

Reporting to the National Account Manager, this is a pivotal role leading and managing the Sodexo team including responsibility & accountability for the deliverable services for our Client in all aspects of the IFM contract.

Duties will include but won’t be limited to:
To develop and maintain excellent relationships with the Client on site as well as practising excellent teamwork and support for the other members of the service
To deal professionally with Customer feedback and to implement and collate all Client surveys on site
To ensure that all preparation, presentation and service is carried out promptly and to Sodexo and Client standards
To effectively lead, develop and motivate your service team, monitoring and solving personnel issues as they arise within the operations and taking actions to correct all employee performance that falls below the required standard
To ensure completion of all relevant Company & statutory paperwork
To actively pursue and achieve budget targets and assist in budget compilation
To compile & assess all daily, weekly and monthly audits, inspections & reports, and address all areas in a timely and efficient manner with detailed responses to all Client requests and actions
To ensure security and maintenance of premises, equipment and stock
To manage & coordinate all maintenance works, suppliers, sub-contractors & trade persons on site
To ensure the Client premises maintains a high-level maintenance and appearance
To assess potential new maintenance works that may be required on site
To assist and support with the creation & updates for all standard operating procedures required on site
To maintain a sound understanding of all contractual obligations
To maintain a high standard of food hygiene, safety and cleanliness in accordance with Sodexo, Client and statutory requirements
To maintain and continuously improve food presentation, service and standards
To formulate Catering solutions in line with Client and Sodexo expectations including management of 3rd party caterers
To actively monitor complaints, unfit food reports, alleged food poisoning and supplier appraisal forms


About You

The successful candidate will have proven experience within a similar role/background and ideally some form of qualification in Business Management. You will also be able to demonstrate the ability to lead, motivate and coordinate a professional services team to deliver outstanding results as well as being able to build and maintain effective and strong relationships with clients, visitors, staff and colleagues.

Additionally, you will also be able to/have:
Ability to self-manage, work cooperatively and collaboratively with others and have a flexible approach to function effectively under pressure
Ability to problem solve and work to tight deadlines & timelines
Highly developed interpersonal, verbal and written communication skills with a proven ability to consult effectively with clients and colleagues at all levels
Ability to provide the highest level of customer service in a continually changing environment with a strong emphasis on consistency and flexibility
Solutions focused approach and able to identify opportunities to add value
Energetic, passionate and leads by example
Ability to communicate with confidence and respect for others
Proven ability to use own judgement to effectively manage workloads, take responsibility for and prioritise tasks and clearly communicate when undertaking and delivering outcomes and services

Additional Information

What’s next?

Sodexo offers a competitive salary package along with great employee benefits and a recognition program. If this sounds like the right job for you, please apply via the link for a 5-minute application process.

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