Location(s): Parramatta or Newcastle NSW

Type: Full-Time, permanent

Your part in a changing world

At QBE, we’re driven by our purpose – to give people the confidence to achieve their ambitions .

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employee a team of more than 11,800 people, in 27 countries around the world.

The opportunity

Work-life balance is a key cornerstone of our philosophy as we build the role around the needs of our team. As such, we are currently seeking a customer-centric Work Injury Damages Specialist to join our growing team based either in Parramatta or Newcastle with additional flexibility offered where needed!

Within this role, you will support both your worker and agency to navigate the complexities of workers compensation while working with the agency and legal providers to achieve a resolution to the claim, by drawing on your exceptional customer service and decision-making skills. Your responsibilities will include:

Managing a portfolio of Work Injury Damages claims

Supporting the injury management and treatment for your workers

Supporting your workers to prepare for the transition off the workers compensation system

Conducting independent Case Reviews for each case to plan, develop and execute strategies

Ensuring claims are managed in accordance with company standards and the Workers Compensation and Rehabilitation Act

Delivering excellent customer service to key stakeholders from multiple backgrounds.

Your story so far

To succeed in this role, you will have:
A service-orientated approach that allows you to deal with difficult customers confidently and empathetically

A high degree of influencing skill partnered with strong written and verbal communication skills

Developed time management skills with the ability to work in a high-pressure environment

Professional experience in Workers Compensation in either an insurance or employer-based organisation.

This is an exciting opportunity for someone who is customer service focused and is looking to join an exceptional organisation that will provide ongoing training to develop them into future managers. Your strong customer service focus, empathy, and determination will ensure a fantastic future within QBE.

We are here to support you

We are proud to have been Voted #5 in the 2019 Top 20 Australian Workplaces for New Dads (HBF Direct Advice for Dads) and we achieved Gold Employer status in both the 2019 and 2020 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTI workplace inclusion.

We are also a finalist in the 2020 Australian HR Awards, shortlisted for Best Workplace Diversity & Inclusion Program and Best Health & Wellbeing Program.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstance. As a QBE employee, we will offer you:

Flex@QBE leave to enhance your work/life integration

Our ‘At My Best’ wellbeing program, which includes a free 12-month subscription to Headspace

Access to ‘Share the Care’ – 12 weeks’ flexible leave for new parents inclusive of paid superannuation

The ability to maximise retirement savings through voluntary super contributions and company matching

Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums

Access to REACH My Best – free holistic wellbeing coaching, nutritional, financial and legal advice and confidential counselling

Discounts on insurance products, car hire, hotels, goods and services

Benefits through our various sports and arts sponsorship partners such as free and discounted tickets.

Join us.

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Applications Close: COB 10th March 2021

Internal Applicants – As a courtesy, please advise your manager before making a formal application.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com .

Number of Openings:

How to Apply:
To submit your application, click “Apply” and follow the step by step process.

Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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