Provide excellent customer service and address needs of customers in a timely and effective manner. Surprise and delight the customers.
Ensure a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products.
Prepare, wrap and price wine and other products.
Assist customers in selecting wine and other products.
Maintain accurate department signage and pricing.
Maintain back stock in good order.
Maintain a safe, clean and well-organized working and shopping environment by sweeping floors and completing sweep logs.
Assist with sampling program, keeping sample areas full, clean, and appealing.
Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.
Operate and sanitize all equipment in a safe and proper manner.
Knowledge, Skills, & Abilities
Excellent communication skills and willingness to work as part of a team
Ability to deliver information in a clear and respectable manner to fellow team members and customers
Ability to follow instructions and procedures
Ability to sell proactively
Ability to learn basic knowledge of all products carried in department
Effective time management skills
Possession of a current Serv-Safe certificate, or desire to obtain one
Strong work ethic and integrity
Ability to visually examine products for quality and freshness
A desire to grow with the Specialty/Wine team
Ability to work a flexible schedule including nights, weekends, and holidays as needed
Desired Work Experiences
Customer Service Focus
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.