This position is based over multiple sites including, Sunshine, Joan Kirner Women’s and Children’s, Footscray and Williamstown Hospitals. The Ward Clerk role is responsible for the clerical and receptionist duties of the ward or clinic. This role also involves the coordination of the telecommunications and administrative traffic throughout the area.

The Ward Clerk position supports the Nursing & Medical staff on the ward with clerical aspects of patients, ward &/or clinic administration.

If you are looking for a challenge working in a demanding environment and also enjoy variety in your role then this is the position for you.


Meet and greet, patients and visitors to the ward
Enter Patient details, admissions, discharges and transfers into computer systems
Communicating to all disciplines within the health service including patients & visitors.
This role also involves the coordination of the telecommunications and administrative traffic throughout the area.
Provide Daily reporting to Nursing & Medical staff
Booking of outpatient appointments
Ability to communicate effectively in an emotionally complex environment.
Collate paperwork & maintenance of patient files.
Coordinate Non-Emergency Patient Transport
Organise interpreters
Participate in training and educational forums/ programs

Essential Criteria

Proven high level front line customer service skills.
Ability to work a non-restrictive roster that includes day, afternoon, nights and weekends across all Western Health campuses
Experience in an administration team in a cross-functional environment
Proven strategies to manage accuracy in your daily duties
Prior experience of high level knowledge of MS Office
Can work autonomously within a multidisciplinary team
Highly developed interpersonal skills

Previous applicants need not apply

About Us

Our workforce of over 7,000 employees are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES). We value our people and provide them the opportunity to grow and develop. Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience.

Western Health comprises of three acute public hospitals: Footscray, Sunshine and Williamstown Hospital. We also operate the Joan Kirner Women’s and Children’s, Sunbury Day Hospital, Transition Care at Hazeldean and a range of community based services. We care for a diverse community of over 1 million people with complex care needs ranging from Neonates to Geriatrics.

Our employees enjoy a wide range of benefits such as:
Professional development support
Career advancement opportunities
Salary packaging including novated vehicle leasing
Work-life balance

Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation status clearance and (if applicable) a Working with Children’s Check.

Western Health do not accept unsolicited resumes/applications from Recruitment Agencies.

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