Job Description

Location: Melbourne | CBD

Job type: Full time / Until 30 June 2021

Organisation: Department of Justice and Community Safety

Salary: $70,791 – $85,956

Occupation: Community Services

Reference: VG/VSSRVRSO2

Two fixed-term opportunities available for strong administrators to provide support services to victims of crime until 30 June 2021.
Join a supportive and adaptable team in this entry role into the Victorian Public Service and victims support services.
Attractive Salary: $70,791 – $85,956 plus superannuation

About us

The Victim Services, Support and Reform (VSSR) branch is part of the Service Delivery Reform, Coordination and Workplace Safety group in the Department of Justice and Community Safety.

The VSSR is responsible for coordinating a suite of services for victims of crime that provide information and support to help manage the effects of crime and guide victims through the criminal justice system across Victoria.

Inside the VSSR is Victim Services Team. It is responsible for the delivery of specific services including, the Victims Register, Victims of Crime Helpline and Youth Justice Group Conferencing.

About the role

The Victims Register Services Officer is responsible for providing administrative support to maintain the functions and procedures of the Victims Register, including responding to enquiries and applications from victims of crime. As part of the Victims Register Service Officer team, you will:

respond to inquiries from victims of crime in respect of the Victims Register and maintain the operational function of the Victims Register and other victim services including the provision of information relating to key stakeholders
Assist in preparing correspondence and reports for information and advice to other key stakeholders
Undertake data entry and administrative tasks associated with the Victims Register and efficiently and accurately collecting, updating and retrieve information recorded in databases
Complete assessments over the phone to obtain information and determine inclusion eligibility on the Victims Register and for family violence risk assessments to identify the presence of risk factors to establish pathways or referrals for support and safety with the Victims Assistant Program and/or other services.

About you

As a Victims Support Services Officer, you will have:
An understanding of the criminal justice system and the victim services system and associated legislation.
Experience in direct human service delivery where there are sensitive and complex client needs
Experience working in Government or community sector in a service delivery or case management role is desirable.

Keys to your success will be your strong communication, attention to detail and empathetic approach to working with clients in a sensitive service delivery environment. You will be motivated to provide a client focused service, and work toward service initiatives and improvements that support victims of crime in Victoria.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.

Read more