Overview

Full Job Description
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois.

Role Summary

As a Vehicle Operations Specialist, you will be a key contributor to the success of our Delivery & Field Operations team. Vehicle Operations Associates work in coordination with Delivery & Mobile Operations, Service Operations, and our fleet teams to facilitate customer deliveries, manage documentation, and provide our customers with an exceptional car buying experience. Rivian is looking for someone who is seeking a position to grow their careers both personally and professionally.

Responsibilities

Serve as a location point of contact for physical locations including setting schedules, requesting resources, and coordinating work efforts with on-site managers
Manage charging station capacity and maintenance to ensure there is a plan of action based on scheduled customer demand and prioritization
Manages the lot; ensure that there are safe and usable drivelines in the lot at all times
Complete final quality checks, create effective service orders, and provide feedback to service and other teams as needed
Prepare paperwork for open states deliveries
Validate paperwork, scan, and file completed dealer jackets in secure file cabinet; FedEx all deal jackets to central title at end of day
Complete assignments with a high level of accuracy and embrace challenging situations
Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems
Additional work and tasks as requested from the business