Job no: 503608
Work type: Full Time
Location: Sydney – George Street
Categories: Workers Compensation, RTWSS

Elevate your call centre and customer service skills to support our customers
Monday to Friday role with work from home flexibility for up to 3 days
Fun, collaborative & innovative culture with excellent growth opportunities


Bring across your phone based customer service skills and excellent communication skills gained through your call centre background. You will be fully trained so you can support a portfolio of injured workers and employers who need your ongoing care and assistance to help them throughout their return to work journey.

We have multiple Trainee Case Manager positions available in our Sydney CBD office. Successful candidates will join one of our well-established teams here at EML and we will provide a comprehensive paid training program which will run for a minimum of 4 weeks. During this program you will learn all aspects of the Workers Compensation business to become a successful Case Manager.

This will be a permanent position commencing 8th February 2021 based in our Sydney CBD office.


You pride yourself on giving world class customer service, building a rapport and collaborative relationships with each customer
Proactive, self-motivated and can think creatively when engaging with stakeholders
Enjoy helping customers through empathy to deliver positive outcomes
Passion for resolving conflicts and can handle challenging conversations


You will gradually take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
Work together and maintain relationships with injured workers, their employers and several external stakeholders to help the injured worker back to work as quickly and safely as possible
Access support from subject matter experts aligned to your team to develop and implement a plan to assist the injured workers’ return to work journey

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. We continue to experience ongoing growth and now have over 2,600 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.


EML provides career opportunities and great employee benefits, including:

Great work/life balance and flexibility with opportunity to WFH up to 3 days a week
A corporate wellbeing program with discounted health insurance and gym membership
Access to discounts at over 350 retailers through our RewardsHub program
Entitlement to an annual tenure and performance-based recognition reward
Comprehensive learning and development support
Companywide events to celebrate success
Quarterly Reward and Recognition Awards
17.5% annual leave loading

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please . For alternative formats to submit your application or for more information on the position, please contact Jess Kimber at J.Kimber@eml.com.au

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

Advertised: 08 Jan 2021 AUS Eastern Daylight Time
Applications close: 05 Feb 2021 AUS Eastern Daylight Time

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