$77,739 plus 9.5% Superannuation (prorata)

Maximum Term Contract to 31 August 2021

Multiple positions available. Immediate start

  • The rate includes a 20% loading for working unusual hours including outside normal business hours and weekend work. (0-38 hours per week as per a roster)

We are the City of Melbourne, a place to be bold and inspirational.

We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of being a leading organisation for a leading capital city, our mission is to create positive impact for our community. Each day, we work with passion and purpose so that together we achieve incredible things.

Together we Make the Difference

How this position will Make the Difference to City of Melbourne…

As a Tourism Operations Supervisor, you will perform an essential frontline role applying your tourism and supervisory experience to a number of established visitor service programs. They are the Melbourne Visitor Hub at Town Hall, the Melbourne Visitor Booth, Bourke Street Mall, Fitzroy Gardens Visitor Centre and Queen Victoria Market Visitor Hub. Your agility and responsive work approach will see you action operational and administrative activities, but most importantly – deliver a welcoming service to visitors to Melbourne.

In this role you will be responsible for providing Melbourne and Regional Victoria information to visitors, as well as assisting to supervise tourism volunteers returning to their roles. You will have proven ability to lead, develop and motivate the team whilst ensuring an exceptional customer service experience for our visitors.

You can bring… (Selection criteria)

Ability to demonstrate and display City of Melbourne Values – accountability, integrity, courage, respect for self and others, and striving for excellence.
Experience in working in a tourism role, in particular, visitor information/ major attraction or similar environment.
Proven ability to work as part of a team and to use initiative to enhance the work of the team.
Experience in the development and supervision of volunteers and staff.
Demonstrated commitment to excellence in customer service.
Competent written, oral communication and presentation skills.
Sound product knowledge of Melbourne and Regional Victoria and the tourism industry.

By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city. Together, we champion difference, celebrate achievement and recognise positive impact.

To view the physical requirements of this position, please see below under Position Information.

How to apply…

As part of the online application form you are required to:
attach your resume
attach a separate cover letter, responding to the selection criteria (no more than two pages), as listed above under ‘You can bring…’
respond to the following application questions, which will appear as part of the application form:
This role requires flexibility to work across a 7 day roster. Does your availability support this?
Some rosters are predominately weekends. Does your availability support this?
Could you start immediately if successful? If no, what is an indicative period of notice you would need to give?

Please address your covering letter to Anne Lacey, Program Manager Tourism Operations, Tourism and Events

Applications will be accepted up until 11:45pm Tuesday 23 February 2021

For those interested in working with us, the City of Melbourne offers a great range of benefits. If you have any questions, or for more information, please contact careers@melbourne.vic.gov.au

City of Melbourne conducts a safety screening process for all employees including a Police and Working with Children Check. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy

City of Melbourne is proud to be a workplace that champions diversity. Our commitment is for our people to be safe, included and supported so that they can be at their best. As an equal opportunity employer, we encourage applications from people regardless of their gender identity and expression, ethnicity, cultural background, sexual orientation, disability and age. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for our community.

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