Reporting to the Sr Manager of Phishing Defense Services, the Threat Analyst is responsible for actively monitoring and processing phishing threats reported our customers

Essential Duties/Responsibilities

Monitor Triage systems for new customer reported suspicious emails
Perform initial assessment on reported suspicious emails to determine if email poses a threat to the customer, or is benign
Initiate threat analysis case for emails that pose a threat to the customer, and escalate to Sr. Threat Analysis team member.
Assist Sr. Threat Analysts during investigations.
Maintain ownership of cases opened for customers including updating cases, communicating with the customer, and documenting resolution
Assist in production of monthly customer reports
Maintain adequacy of skills by attending approved conferences, training, and other related events
Assist with creation and maintenance of products including updates and upgrades, backups, and troubleshooting
Response to customer requests submitted via ticketing systems and other communication channels
Other duties as assigned.

Knowledge, Skills and Abilities Required

Ability to apply critical thinking to cyber threat investigations
Ability to recognize need for prompt escalation of malware review
Proficient in common technologies such as networking, operating systems, email Infrastructures such as Exchange and Office 365, anti-virus programs, and advanced threat detection systems
Proficient in common end-user applications such as web browsers and productivity applications such as MS Word, Excel, and PowerPoint that are commonly targeted by malware

Education and/or Experience:
Minimum 3 years general security experience or education including demonstrated ability to perform phishing and malware analysis
Industry recognized certifications in Malware Analysis and Incident Response preferred
2-4 Year Degree in Computer Science or field experience preferred

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Cofense is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [protected class] including, but not limited to: veteran status, uniform service member status, race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, physical or mental disability, marital status, genetic information or any other status or characteristic protected by applicable national, federal, state or local laws and ordinances. We adhere to these commitments in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline.