Partnering with health agencies and industry to deliver patient-centred care.

Be part of realising the vision of a digitally enabled and integrated health system delivering patient-centred health experiences and quality health outcomes.

Employment Type: Temporary Full Time up to 12 months

Position Classification: Computer Operator Grade 2

Remuneration: $55,770 (1st Year) – $59,726 (3rd Year) per annum (excluding superannuation)

Hours Per Week: 38

Location: Chatswood

Requisition ID: REQ211472

We are looking for a Technical Support Assistant to provide assistance, information and support to the ServiceNow platform to solve reported issues, test software releases, install software and tools, manage general administrative issues and prepare summary reports. The role forms part of the eHealth NSW Shared Corporate Services Program that provides state-wide applications services to Health NSW.

Why should you apply?

Be part of a constructive, collaborative and supportive team culture
Take advantage of a range of training and talent programs
Enjoy discounted gym rates, corporate private health insurance rates & free flu vaccination
Benefits such as salary packaging and salary sacrifice to superannuation
Work flexibly from home during these challenging times

About You

To be successful in this role, you will possess the following skills and attributes:

Technical and analytical skills including some coding experience
Excellent communication skills – listening to customers and other team members and the ability to ask clear pertinent questions to ensure a good understanding of the particular issue
ServiceNow experience is not essential, however the successful candidate will have the ability to learn fast through multiple sources (internet, self paced learning, classroom) and then apply that learning

Who we are

eHealth NSW is responsible for the delivery of digital solutions for clinical care and business services, supported by smart infrastructure, providing a digitally enabled and integrated health system that delivers quality patient-centred health experiences to the people of NSW.

If you would like to learn more about eHealth NSW, visit our website.

We are diverse and inclusive

eHealth NSW values diversity and is committed to building an inclusive workplace culture that reflects the community we serve. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTIQ+, those with special needs and people from culturally and linguistically diverse backgrounds.

For more information, visit our Aboriginal Workforce Page or contact our Access and Inclusion team.

How to apply

To be considered for this position, you will need to attach your resume and detail your experience, knowledge and capabilities in written responses to the Targeted Questions detailed below in the questionnaire and then submit your application.

Please outline your skills, experience and education that are relevant to this position.
Please outline an experience (either work or through education) where you had to research and solve a particular technical problem. What resources did you use? What was the outcome?
If you were assigned an issue that was raised by a customer to investigate, how would you approach it? What questions would you ask, and what resources (including people) would you use?

For role related queries or questions contact Will McPhie on William.McPhie@health.nsw.gov.au.

Applications close: 09 February 2021

Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.

Please note that you may be asked to undertake further assessments as part of the recruitment process, which may include, but is not limited to, psychometric assessment, one-way video interview or capability assessment.

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