As a Technical Support Analyst you’re a Bullhorn product guru and the first point of contact for Bullhorn’s customer issues, inquiries, questions, and praise. You’ll provide an incredible customer experience by uncovering, assessing and resolving customer needs.
Our twelve week paid comprehensive training program will teach you the ins and outs of Bullhorn software, consisting of instructor-led three-week classroom training, followed by an additional nine weeks of on the job training. Upon completion, you will have the skills and knowledge to tackle the dynamic needs of Bullhorn customers as a Technical Support Analyst.
Why this job is important:
Our core purpose at Bullhorn is to create and deliver an incredible customer experience. That starts with you! As a Technical Support Analyst, you are on the front lines, helping our customers resolve technical issues with our software products on a day-to-day basis. You are their first point of contact and their trusted advisor for empathy, understanding, and quick, quality technical support. It is your job to strive for first-call resolution to troubleshoot any errors and get our customers back up and running so they can use our software to complete their work.
As a Technical Support Analyst, a typical day might include:
Answering Bullhorn customer phone calls or chat messages, asking questions and gathering information to quickly resolve issues.
Researching a customer’s technical issue, using your software product knowledge to help correct a problem, or escalate to a Bullhorn technical resource.
Managing customer expectations regarding estimated response times for issue resolution.
This might be the job for you if:
You love people, and have a proven track record of delivering incredible customer experiences
You have the ability to learn and articulate software-related and technical concepts
Bonus points for:
1+ year work experience in delivering software support
Experience with relational databases (SQL Server)
Strong culture makes Bullhorn a great place to work! Our offices offer a casual, collaborative environment with weekly catered-in lunch and breakfast, and monthly “First Thursday” social events. Bullhorn offers unlimited vacation, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.
You might be a fit for Bullhorn if:
You are energetic and enjoy working in a fast-paced environment
You are confident and love sharing success with your team
You take ownership of your work and continuously strive for improvement