Overview

At Deputy we’re on a mission to change the way the world works & we are looking for fantastic people to help us do that. Our mission is to simplify shift work, with a future state vision to enable thriving workplaces in every community.

Deputy is a SaaS Workforce Management Product company. HQ’d in Sydney (AU), with offices in London (UK), Atlanta and San Francisco (USA). We’ve helped hundreds of thousands of people across all industries in 70+ countries save time and money managing their hourly workforce so they can focus on what they do best, and be amazing.

Currently, our employees are predominately working from home and this role will also be remote for the time being. We anticipate employees will be returning to the office, in a flexible capacity, during 2021 as appropriate & when it is safe to do so.

THE ROLE:
As part of the Support Team, you will be responsible for support our customers using the Enterprise version of Deputy.

As the highest level of support, you will be the go-to resource for any questions regarding the Deputy Enterprise products. You will have prior experience in problem-solving and customer service in SaaS or software organisations and have a passion for executive customer service support.
RESPONSIBILITIES
Internal technical consulting for Product functionality, offering knowledge to Enterprise Sales, Product Team, Implementations Consultants and Training Team.
Technical investigation of functionality issues with custom built and product related issues.
Setup support for complex implementations, amending misconfigured setups or employee pay calculations, auditing pay history, etc.
Reporting and ownership of product bugs/limitations with regular issue logging and prioritising time to accurately represent the issues affecting customer base.
Bulk action API script and tool development for internal use in order to increase the efficiency of support and implementations teams.
Development of internal processes via JIRA to improve the efficiency of a continuously growing support department.
Documentation of support processes and issue resolutions. Training of other support specialists and internal employees in Deputy usage to promote better understanding and knowledge of the product in the company.
SKILLS
Strong troubleshooting skills in a software environment
2+ years of software support experience preferred
Fast learner, technically knowledgable
Ability to work well in a fast-paced, collaborative team
Attention to detail and passionate about client satisfaction and product functionality
Able to prioritise, manage time effectively and multitask
Great personality and “can do attitude”
Programming skills preferred, understanding of Javascript highly regarded

WHY JOIN?

  • Australian Hyper-Growth Startup – Head Office in Sydney
  • Why IVP Invested in Deputy
  • Deloitte’s #21 Fastest Growing Technology Startups in Aus 2018
  • Raised $111M Series B Round led by IVP, OpenView (our Series A investor), Square Peg Capital and EVP.
  • Global Growth across APAC, America and EMEA.

PERKS

  • Share Options
  • Paternity/Maternity Leave Policies
  • Personal Learning & Development Fund
  • Flexible Work Policy
  • Company wide Development & Coaching
  • Hackathons
  • Deputy Toastmasters Club
  • Awards – “Your Time to Shine & Celebrate Success”
  • Social Events & variety of social clubs (Books, LGBT, Games, Sports)
  • Mental Health Support
  • Munch & Learns
  • Food/ Drinks/ Snacks

OUR MISSION

At Deputy we’re on a mission to change the way the world works. Since 2008 over 200 million shifts have been rostered on Deputy, in over 90 countries, and across 245 different industries.

We’re making it easier for businesses and teams to roster staff, manage leave, complete payroll and take the admin out of work so that our customers can focus on doing what they love. We hire amazing people to do what they’re best at, and work with some incredible businesses all around the world.

Check out this video: Deputy Explained

Check out why our customers love us: GetApp and G2Crowd.

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.

Interested? Apply now

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