A role that benefits the community
Industry leading training and career development
Do you enjoy making a difference in the lives of others?
Ongoing opportunities
From $85,744 – $94,610 pa plus superannuation and leave loading
Silverwater location

Services and Programs Officers (SAPOs) support the safety and wellbeing of offenders within a Correctional Centre and the community by facilitating programs that reduce re-offending within Silverwater’s Metropolitan Remand and Reception Centre.

About the location

The Metropolitan Remand and Reception Centre (MRRC) is a maximum-security correctional facility for male offenders which is located at Holker Street, Silverwater.

The MRRC is one of three correctional facilities that make up the Silverwater Correctional Complex also located on site are Silverwater Women’s and Dawn De Loas Correctional Centres.

Inmates who arrive at the MRRC are received either on remand or sentenced direct from Court. Each inmate is seen and assessed and given a classification and placement and at each centre Services and Programs Officers deliver remand/sentenced specific suite of programs and services aligned to the CSNSW compendium.

About the Company

The Department of Communities and Justice (DCJ) was formed in 2019 with the merger of two former departments Family and Community Services (FACS) and Justice.

Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce the risk of re-offending and enhance public safety. It serves a key function of the NSW Communities and Justice Sector by providing effective, safe and humane management of offenders both in custody and in the community CSNSW also works in partnership with other government and community agencies to ensure that offenders and their families are supported.

About the Role

The duties include but are not limited to:
Contribute to assessment and case management process and reporting as required.
Deliver the Department’s compendium of group programs for offenders and health promotion, harm reduction/minimisation to offenders.
Undertake individual assessments and interventions for offenders.
Assist offenders with pre-release planning including referrals to community based agencies where required.
Maintain succinct documentation and case notes on all offenders receiving services, in accordance with the laid down standards on Offender Integrated Management System (OIMS) and in case files.
Utilise human service and social science knowledge, experience in the delivery of services and programs, working within the Centre’s management plan.

Please review the Role Description for further details on the Essential Requirements.

About you

You will be productive, self-motivated and have the ability to work well within a team environment as well as autonomously. You will have had some understanding or have worked with offenders who have experienced drug related concerns, have excellent time management skills, the ability to multi-task and to communicate in an appropriate and professional manner.

The preferred candidate will be able to:
Demonstrate professionalism by setting an example for others to follow.
Commit to customer service by identifying customer needs and implement solutions.
Demonstrate accountability by following safe work practices.
Intermediate knowledge of computer applications for effective use in records and information management.
Previous group work facilitation experience.
Experience working with individuals who have Alcohol and other Drug related issues.


Industry leading training with ongoing career development and support
Generous leave entitlements including flex leave
Diverse and inclusive organisation

How to Apply

For application enquiries or technical issues, please contact the Talent Acquisition team at recruitment@justice.nsw.gov.au

For more specific information regarding the role please contact: Magda Read, Manager Offender Services and Programs, magda.read@justice.nsw.gov.au

Closing date: 23rd February 2021, 11.59 AEST

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. If a vacancy arises in your preferred location during this time, you may be contacted and asked to attend the location to meet the manager. From there a final decision will be made regarding whether to activate the talent pool. Offers are based on location preference, capabilities, knowledge and experience.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+ and other diversity groups.

If you require an adjustment within the recruitment process, please contact Maliha.shafique2@justice.nsw.gov.au or 1800 810 316 and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.

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