Work closely with 3PL for service parts receipt & returns
You will work with QA, manufacturing & engineering
Build strong customer relationships
THE COMPANY YOU WOULD BE JOINING
Arthrex is a global device leader who prides itself on its culture of empowerment, giving their people flexibility and autonomy to pave their own way, while providing them with all the support and training they need to succeed.
They lead the way in innovation, new product development and medical education, with a mission of helping their surgical customers improve patient outcomes.
They continue to experience extraordinary growth and demand for their products globally which has created new positions, including this one.
WHAT’S IN IT FOR YOU
What do their employees say about them, “I love every part of being in this company, the people are great, the benefits are amazing and we make medical devices to help improve peoples’ quality of life, everything is top notch. Good place to work, good benefits and great company culture”.
WHAT YOU WILL LEAD, GROW & BE A PART OF
This Service & Repair Technician role will be responsible for on-site troubleshooting and maintenance and will maintain warranty and service agreement data to ensure that all customer needs and enquiries are addressed and problems are studied and resolved fast, working in collaboration with other teams within Australia/New Zealand.
This position helps to optimise processes and systems to manage the business and improve productivity and customer service levels, building strong client relationships to create client loyalty through well-managed experiences with customer support team members and processes.
You will be responsible for the trouble shooting, failure investigation, repair, testing and documentation of products returned from the customer to determine the action and next steps, be responsible for performing and managing failure root cause analysis on all returned products and perform complaint failure evaluations and provide estimate on repairs.
You will keep up to date on administrative responsibilities such as maintaining customers service records and work very closely with 3PL for service parts receiving and returns to ensure proper documentations and inventory are closely managed.
WHAT QUALS, EXPERIENCE & SKILLS WILL YOU NEED TO GET THE JOB?
Degree or equivalent in technical field.
3 years of field service experience required, preferably in the medical device industry.
Experience in interfacing with both internal and external customers as part of a solution-based service process.
Experience diagnosing, troubleshooting and responding to customer concerns.
SAP knowledge preferred with excellent analytical abilities.
Knowledge of identifying complex problems and review of related information to develop and evaluate options and implement solutions.
Ability to analyse and resolve non-routine service issues using independent judgement with good written and oral English language communication skills.
Knowledge of electronics, optics, electromechanical equipment troubleshooting preferred.
Intermediate to expert level Microsoft Excel, proficient in Word and Outlook.
Please ‘apply now’ quoting reference number 3011. Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.