The Service Desk Officer is responsible for assisting Victorian Health Agencies and Health Technology Solutions application & support teams in responding to incidents, service requests and change requests.
This position acts as a central point of contact between Health Technology Solutions and its clients and triages incidents and calls as they come in. Other requirements include, correctly assigning jobs to the right technical team(s), monitoring progress and keeping clients informed regarding status. Working with the various support teams and clients, the focus of this position is to provide level 2 support to Victorian Health Agencies and Health Technology Solutions teams.
- Familiar in working with end-to-end delivery of services from an IT Shared Services or Outsourcing environment operating within an ITIL framework?
- Able to meet deadlines, commitments and Service Level Targets, including the ability to anticipate where service levels may be exceeded?
- Committed to quality and continuous improvement?
How to Apply:
Applicants are encouraged to apply online, submitting a cover letter and a current resume. Please note:
For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department’s recruitment and pre-employment screening processes. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
Click ‘Apply Now’ below to submit your interest in this role. For further information please visit the Department of Health and Human Services website: https://www.dhhs.vic.gov.au/
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.