Overview

Specialised Fire Protection, are located in Coburg are an essential service and are currently looking for a self -motivated, well presented and efficient Service Administrator.

Specialised Fire Protection, an Essential service are located in Coburg are currently looking for a self -motivated, well presented and efficient Administration Service operator.

We’re looking for someone to join a small and friendly team that supports and guides a number of busy technicians who perform fire essential maintenance, and installation and repair service work to commercial buildings, new construction and other commercial property.

This person will be trained on specific processes an procedures, but will need a good amount of experience on Microsoft packages and E-mail technology.

As an Administrator, your duties will vary but the main function is to support the inbox and manage all incoming inquiries and manage the service email inbox, as well as answering phone calls, complaints, update and work with technicians for work to be carried out, organising customer accuonts and billing process from payment to warranty, preparing documentation logging jobs and scheduling technician jobs, setting up new customers and contracts, organise relevant quotations, collate and update relevant test sheets. As well as general support and reporting requirements required by the Management team.

The successful candidate will need to have the following:
Excellent organization, presentation and phone / communication skills, and be good at follow -up
At least 1 years experience in a similar role
A sense of urgency, and committed to outcomes.
Task orientation and process driven is a MUST to be successful in this role.
Experience in the system – “UpTick” as well as, Excel and Word applications
Preferably someone with experience working within the Fire Protection sector.

You must be willing to picks things up quickly and work co-operatively amongst a small team.

This is an excellent opportunity to work for a professional organization that provides essential services to the wider community. The scope of this role is endless and a real career can bloom from this opportunity.

The position is Monday to Friday Full time, 8:30 – 5:00pm. Modern renovated offices. Parking on site.

Apply now for immediate consideration.