Join an ASX listed challenger telco that is disrupting the industry
A business who is truly crazy about customers
Do it. Own it. Love it

Location: Melbourne (Preferred) / Sydney / Canberra


We are a business who is crazy about customers. We use disruptive thinking every day to ensure that we are capturing every opportunity to deliver the ultimate experience to our customers and people. We empower our people to Do it. Own it. Love it and that’s why they choose to work for us. Here, it’s never just a job – We care about what we do and the impact we have, and that’s what connects us.

What’s the opportunity?

As a Sales Ops Analyst at Vocus, you’ll partner with the sales community to provide day to day operational and commercial support across the customer lifecycle. In this role you’ll focus on supporting our Government and Special Projects Sales teams.

What you’ll be doing day to day:
Closely business partnering with Government Sales teams
Sales Order Entry and Validation to support billing and delivery accuracy
Commercial validation and support through pricing reviews
Raising and tracking purchase orders
3rd Party supplier cost management
Organising contract novations with legal team
Billing and Invoice tracking
Revenue interlock – monitoring the sales to cash cycle
Maintaining timesheets and coding for Special Projects against customer/project budgets
Be thinking about how we can improve our current sales ops processes
General support as required, including reporting, ad-hoc queries and audits

What you’ll need to be successful:
Strong understanding of Federal & State Government contracts, procurement process and customers.
Strong business partnering capabilities.
You’ll definitely have experience working with sales teams and ideally in telecommunications or another complex technology business.
A passion for problem solving and supporting sales teams to achieve great outcomes.
Strong understanding of business process and ability to drive process improvement.
Strong commercial and operational experience and disciplines.
Highest attention to detail, strong administrative acumen.
Excellent time management and ability to prioritise.
Ability to handle complex integrations across multiple commercial systems and teams.

Applications Knowledge:
You’ll definitely have experience working with Salesforce CRM. And although not a dealbreaker, Knowledge working with any of the following applications would be great: Pronto; Saturn; Clarizen; Project Management Systems; Order Management Systems; Specific internal Proprietary systems.

The extra stuff we know you want to know

We know how to celebrate our wins and we know learning from our mistakes makes us better. We are all about flexible working and, hand on heart, we practise work life balance. We high five you on your work anniversary and give you a day off. We know time off is important for us, so we have an option to buy more leave. We embrace your unique style and let you be a master of your own style with no dress code. This is just the tip of the iceberg, so jump on our careers site or LinkedIn to find out more!

Did I hear you say, “Who is Vocus?”

We are a challenger business in the Telco and Energy Industry. We listened to our customers and heard that they wanted more from a network, so that’s what we’ve given them.

We built the network thanks to our own team of highly skilled fibre engineers.
We own our network giving us easier, straightforward access.
We manage our network here in Australia out of our Melbourne offices.
We now have more than 20,000 km of fibre optic cable laid and operational throughout Australia, 5000 on-net buildings connected to our network.

Read more