Additional Information

Scheduling Officers – 2 Positions

Surry Hills NSW location
Full Time 12mth Fixed Term Contract – view to Permanent
8am – 4pm or 8.30am – 4.30pm M-F – WFH options available 1-2days pw
Join a not-for-profit, values-based organisation

We are looking for 2 highly motivated Scheduling Officers to join our extremely busy Home & Community Services scheduling team based in Surry Hills, NSW.

These positions are not for the faint hearted! The Scheduling Officers are responsible for scheduling Community Workers to provide In Home Services for our clients. The positions work as part of a large team to ensure accurate and timely allocation of services across metropolitan and regional NSW. This is an exceptionally busy position that requires strong organisation, communication and problem solving skills.

To be successful in this role you will ideally have:
Experience in Aged Care Services together with previous rostering experience will be highly regarded
An enthusiastic “Can Do” attitude is essential
Ability to identify issues, assist in solving them and adapt to changing circumstances
Strong planning and organising skills with a high attention to detail
Enjoy finding solutions to complex customer enquiries
A passion to deliver quality customer service
Extensive Administration skills such as data entry & documentation, handling incidents & complaints, email & phone management
Exceptional verbal and listening skills are essential as this role
An excellent telephone manner and ability to build rapport
Competent computer literacy with PC based applications (Word, Excel, Email, Internet, database)
Procura experience will be highly regarded
Willingness and ability to learn new technologies, and be involved in ongoing training
Sound interpersonal skills, reliability and honesty
Ability to work independently, as part of a busy dedicated team

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services, retirement living and healthcare across NSW and SE QLD. Together, our team of around 4000 people are dedicated to our Mission of helping our customers to live life to its fullest every day.

Why you’ll love working with us:
Opportunity to work within a values-based organisation, with caring at the heart of everything we do
Supportive and inclusive team environment
Salary packaging opportunities to increase your take home pay
Potential for flexible working arrangements such as work from home days
Ongoing support and direction from your Team Leader

If you are looking to make a positive impact, we’d love to hear from you. Apply online

Please note that pre-employment checks (including Police) will be completed for all preferred candidates before an Offer is made.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.

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