Employment Type: Temporary Full Time
Position Classification: Administrative Assistant Grade 3
Remuneration: $52,090 per annum – $56,930 per annum
Hours Per Week: 38
Requisition ID: REQ209853
Location: Gladesville
Applications Close: 7 February 2021

We are here for you

Choosing a career with NSW Ambulance can offer you the personal reward of being part of one of the largest ambulance services in the world, servicing a population in excess of 7 million. It will also provide you with rewarding career opportunities in clinical and non-clinical areas within NSW Ambulance.
Generous government benefits including a day off every month, parental leave, 17.5% annual leave loading and salary package options available.
Enjoy discounted gym rates, free flu vaccination and take advantage of a range of free training and talent programs for your professional development.
We are committed to working towards a more diverse workforce and strongly encourage Aboriginal and Torres Strait Islander candidates, those with special needs and those who identify with LGBIQT+ to apply.

About Us

NSW Ambulance provides essential health services to the people of NSW relieving suffering through out of out-of-hospital care.

From the traditional emergency response, getting medical help to patients with serious or life-threatening injuries or trauma, through to connecting patients who do not need an emergency response with the most appropriate health provider. NSW Ambulance provides excellence in care and makes sure patients get the right care, at the right time, at the right place.

No matter where you live in NSW, metro, rural or region, NSW Ambulance is there to provide medical care and transport when you need it.

About the Role

Play a key role in an emergency service providing excellent customer service to the members of public for charges related to Ambulance services provided ensuring NSW Ambulance meets its obligation in the management of revenue collection process.

Key Knowledge and Experience

Demonstrated commitment in providing a high level of customer service and the ability to deal with stressful and emotional situations, whilst being highly motivated and enthusiastic.
Ability to remain calm in all circumstances when communication with people who had experienced medical emergencies. Communicate accurate information to a wide range of stakeholders, using multiple communication channels.
Capability to use a wide range of computer hardware, software and electronic systems.
Ability to plan and balance priorities, perform a wide range of tasks with limited supervision and the ability to problem solve, use initiatives, judgements and discretion in a flexible and creative manner.
Self-driven, adaptable, resilient and be able to use initiative to make sound decisions.
Familiarity with call center processes and sound knowledge of industry processes to be able to take care of a range of customer and business enquiries.
Demonstrated ability to work both independently and collaboratively and effectively with team members.

How to Apply

Please respond to the below targeted questions (max 4000 characters including spaces per question) and submit this with your CV and other required information. Your CV should also incorporate how you demonstrate relevant knowledge and experience for this role.

Question 1: Describe a time where you were working in a similar role dealing with confidential information in which an analytical and compliance based mindset was needed to resolve an issue with a difficult customer or patient. Please elaborate on the circumstances to include the review methodology conducted, the context in how the review was provided (Verbal/Email) and how the matter was concluded (Either satisfactory or unsatisfactory).

Question 2: It is expected in this role that changes will occur within the legislation or the business operations of how tasks are completed. Please provide evidence of how you have previously dealt with policy or directive changes and how you utilise Microsoft Office and other relevant management systems to ensure you are providing the most correct information.

Employment Conditions

The successful applicant will be appointed under the terms and conditions of the NSW Health Service Health Managers (State) Award and will be required to enter into the annual Performance Development Program.
The successful applicant may be required to undertake duties at the other centres should the need arise.
No Ambulance accommodation is provided.
No entitlements to Transferred Employees Benefits (TEB) is provided.
Completion of NSW Health Mandatory Training courses is a mandatory requirement for all NSW Health and NSW Ambulance employees applying for this position.
Appointment to this position is subject to a satisfactory conduct and services check including referee/supervisor check, a review of National Police check and review of the Service Check Register. A review of excess annual and sick leave, PDP status, ability to undertake full duties of the position and clearances from Professional Conduct & Integrity Unit, Ambulance Education Centre and Infection Control.
Employee’s currently undertaking an ECP or ICP consolidation period are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.
Employee’s currently undertaking a SOT consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.

General Information

An 18 month eligibility list may be established for future vacancies.
If applicable, please ensure you use your work email address so our recruitment system can identify that you are internal to NSW Ambulance and/or NSW Health.
It is a requirement that all candidates submit their applications online.

Need more information?

2) Find out more about applying for this position
For role related queries or questions contact James Perram on James.Perram@health.nsw.gov.au

Our Commitment

NSW Ambulance is committed to achieving a diverse workforce and strongly encourages applications from women, Aboriginal people, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people with disability.

If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact our Aboriginal Employment Coordinator, Callista Bryan, on 02 9320 7644 or callista.bryan@health.nsw.gov.au.

If you wish to discuss any accessibility requirements in relation to your application, please contact our Diversity and Culture Advisor, Joe Wasuruj, on 02 9320 7339 or joe.wasuruj@health.nsw.gov.au.

It is the responsibility of all staff to ensure NSW Ambulance is a workplace free from bullying and harassment. All staff must behave in a respectful and acceptable manner. Staff must report and respond appropriately to any instances or perceptions of bullying. Managers are required to implement actions that prevent or minimise the risk of unacceptable behaviours, ensuring bullying, harassment and victimisation are identified as early as possible and responded to and effectively managed.

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