Job Description:
Be at the heart of helping people live longer, healthier, happier lives. Bupa Medical Visa Services delivers health assessments on behalf of the Australian Government to our customers who are applying for visas to live, work or study in Australia. We are known for our welcoming, rewarding and high-performing workplace, with our customers at the heart of everything we do.

This is a big moment in their lives, and we’re here to help make sure they feel welcomed and supported as they move through this process, as well as playing a key role in protecting Australia’s population health.

BMVS provide assessment services for visa purposes and do not provide clinical treatment services. As such, our customer base is typically healthy and have been within Australia on a granted visa for prolonged periods of time prior to seeking a further visa. We also screen customers ahead of their appointments to ensure they are not presenting with cold and flu symptoms or returned to Australia recently as part of our preparedness for COVID-19.

About the role

Our Receptionists are the first point of contact for our customers in our Visa Medical Assessment Centres and help make sure our customers feel supported and prepared as they prepare to live, work and study in Australia. We currently have a rare opportunity for experienced receptionists with a passion for customer service to join our team in Sydney on a casual basis. You must have a minimum of 6 months experience to be considered for this role.

As a member of our exceptional reception team you will:
Provide first level information and instructions including directing Visa Applicant/s to the initial Waiting Room, having confirmed their appointment details.

Conduct ID /Security Check as per process.

Payment handling (EFTPOS).

Complete data entry into e-medical system and Q-flow system.

Determine which services Visa Applicants are required to complete (x-ray, doctor and/or nurse).

Provide support to the Senior Administrator and Leadership Team in management duties, in adherence to regulatory, compliance and clinical quality and safety (as required).

Your Background:
You will have strong skills in customer service & administration. You are inspired and driven by the opportunity to work with a global leader in health care that is on the path towards exciting transformation and growth.

Experience within fast-paced admin, reception or customer service, with a focus on process and adherence to standards.

The ability to work well under pressure

Great communication skills.

A professional and friendly manner at all times .

Time management skills and ability to work within a fast-paced, structured process.

Proven team work skills and demonstrated ‘can do’ attitude.

Join Us:
Our Sydney clinic team are driven and professional, and we really care about the work we do. Our team culture is known for being open, honest and collaborative, with our customers at the centre of everything we do.

Our Sydney centre is conveniently located on Clarence Street in the CBD. The centre is bright, new and offers the highest standard of fit outs and technology. The centre operates from 7: 0 0am to 8pm Monday to Saturday and some Sundays during our busy periods.

Apply now and you’ll enjoy all the benefits of working with Bupa in Australia, including:

Comprehensive training and ongoing development – we say it because we actually do it!

Internal career progression opportunities

Competitive salary + annual bonus + Bupa benefits including significant product and service discounts

Regular team meetings and celebrations of success – you’re part of a big team where your contribution is really valued
Discover what makes Bupa a place where talented people find inspiring personal and professional opportunities and rewards, working in a team where your expertise is recognised and your contribution truly valued.

A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It’s a promise to our customers to change lives for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

** Preferred candidate identified.

We will start interviewing as soon as we receive your application so please apply ASAP.

Time Type:
Full time

Job Posting End Date

08 Feb 2021

Read more