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Full Job Description
Company Description

mlcoa is an established premier national provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. We are currently seeking an enthusiastic person for our reception area, who has a warm and friendly customer demeanor, works well with a team and can work in a fast paced office environment.

Job Description

Reporting to the Operations Manager, you will be our ‘front of house’ receptionist managing the daily tasks involved in facilitating examinee appointments for our consulting specialists. You will need to display exceptional and engaging customer facing skills, be able to work as a member of our client services team, supporting them administratively as required and also work closely with our consulting specialists.

Your responsibilities will include but are not limited to:
Be of professional appearance and providing the day-to-day reception duties required including examinee check in, form completion, consultant specialist liaison, support persons liaison.
Support the consulting specialists regarding examinee appointments – for example but not limited to chaperoning, obtaining file material, pathology/scan referrals, customer contacts.
Support other operational administrative duties as required, working closely with the client services team.
Establish effective relationships with internal and external stakeholders, including medical consultants, staff, customers and examinees.
Undertaking accurate maintenance and filing of claimant files and records
Preparation of consulting specialist suites for examinee appointments
Maintain tidiness of reception area


To be successful for this role you will have:
This is a great opportunity for a candidate seeking an active and rewarding workplace. mlcoa offers a supportive, challenging and fun work environment where client focus, team spirit and respect are key features.

Excellent interpersonal communication skills across multiple stakeholder groups
A warm and friendly demeanour
Strong prioritisation skills
Strong attention to detail and follow up
High regard for confidentiality and privacy
Computer literacy, with proficiency in Microsoft Office and Outlook programs.

Additional Information

You are welcome here.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work – and we value your unique contribution.

If you are interested in this role, please email your application to: applications@medhealth.com.au. Applications close 15 April 2021

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