Job no: 592517
Work type: Full time – Continuing/Permanent
Categories: Administration and Executive Support, Student Services, Marketing and Communications

2 x full time, ongoing roles available
Based at the City campus, but may be required to work and/or be based at other campuses of the University
Be part of the central Operations Portfolio at RMIT

About us

RMIT is a multi-sector university of technology, design and enterprise with more than 91,000 students and 11,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT’s leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.


Our Values inspire us, wherever we are in the world, and guide how we live and work together.

Imagination. Agility. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other. Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

About the role

As the Prospective Student Officer, you will be often the first point of contact for prospective students and play a critical role in representing RMIT in an appropriate manner and encouraging prospective students to take advantage of what RMIT has to offer. As a member of the Study@RMIT Team, you will participate in both inbound and outbound interactions with future domestic and international students, engaging in needs-based conversation to help them bring their vision for the future to life. You will act as a subject matter expert on everything RMIT, proactively promoting tailor-made solutions and the benefits of studying at RMIT. In addition, this role will see you manage a number of contact channels including Phone, Email, Live Chat, Social, Face to Face and any new and emerging channels, meeting and exceeding competitive student recruitment sales targets whilst ensuring accurate and careful maintenance of a CRM database.

Key Accountabilities

Provide a professional public face and act as first point of contact for prospective students by providing best in class customer service to all email, webchat, telephone, face to face and social media enquiries, whilst promoting RMIT programs in a way that showcases the RMIT proposition to prospective students
Ensure detailed and quality lead capture through conversations with prospective students in order to maintain an effective sales pipeline for upcoming and future intakes
Lead, where applicable, new Study@RMIT initiatives and projects gear towards generating future enrolments to the university
Assist and contribute when required across activities within the greater university community to support the broader team in reaching recruitment targets, this can include answering student enquires, large and small events (open day, agent week etc.) and general support across the recruitment and admission teams


A relevant qualification and relevant experience, or an equivalent experience.

Note: Appointment to this position is subject to passing Police and Working with Children Checks.

Bring Your Whole Self to Work

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.

We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.

To Apply

Please submit your CV and separately cover letter addressing your experience relevant to this role (limit of 2 pages) by clicking on the ‘Apply’ link below.

PD – Prospective Student Officer.pdf

Applications close on Wednesday, 13th of January.

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RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/

Application close: 13 Jan 2021 11:55 PM AUS Eastern Daylight Time

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