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The Operations Transformation Group is a dedicated team of Program resources that are focused on delivering large scale change initiatives that span across business units to address Business, Industry and Client requirements across the Digital & Platform Services (D&PS) organization. The group provides a unique mix of project skills and product experience that are not tied to a specific business unit enabling it to provide a consistent, high-quality and responsive approach to the way we manage and execute change across the Corporate & Investment Bank.
Within the Ops Transformation Group, the Content Services Program is looking to formalise common architecture within the document processing functions across the CIB. The group is focused on delivering digitisation opportunities as part of a multi-year program.
The team is seeking a high performing Associate candidate to play a lead role in the team, based out of New York. The successful candidate will be involved in the design and strategy of the complex workflow solution and will need to co-ordinate across a number of workstreams and functions involved in the program. This role provides a unique opportunity to gain exposure to a large, multi-year, cross-LOB program partnering with representatives from across the organization.
Key responsibilities include:
Plan/run/execute multiple projects and initiatives
Build an understanding of future business direction and priorities
Build a strong working relationship with operations and technologists to support the build-out of features in target platforms
Provide thought leadership in the high level design of solutions with operations and technology
Provide regular status updates/reporting to management
Coach other team members and contribute to the wider group’s objectives
Manage workstream governance (ensuring there is necessary engagement from all impacted LoBs / functions), milestones, action items, issues, risks and dependencies
Maintain program scorecard and manage reporting to senior management, program sponsors and other forums as appropriate
Communicate program deliverables to key sponsors / stakeholders in timely manner
Gather requirements and participate in the design of the metrics
Required Skills and Qualifications
The successful candidate will have a background in Project / Change management delivery and possess core project management skills around governance and program reporting. They must have strong business analysis skills and be able to demonstrate a structured approach to problem solving, as well as having excellent written and oral communication skills. The individual should be confident in dealing with staff at all levels, with a “can-do” personality to ensure issues get resolved and a strong sense of ownership.
Project Management skill set and tools gained in a project / change management role; experience of working on large-scale cross-LOB programs desirable but not essential
Business Analysis skills, ability to understand complex workflows and offer solutions
Ability to manage a large portfolio of projects to maintain velocity and ensure targets are achieved
Exceptional organizational skills, be able to prioritize demands/tasks based on priority level
Strong analytical ability, with experience in analysing and synthesizing large data sets
Excellent communication skills, both written and verbal and capable of developing strong story boards to support senior management update
Superb understanding of project lifecycle, supporting documentation and control related requirements
Strong level of proficiency with Microsoft tools (Excel, PowerPoint, SharePoint, Project
The candidate should also possess the following attributes:
Self-starter who is creative with a ‘can-do’ attitude and strong work ethic
Exceptional attention to detail and problem solving skills
Ability to multitask and handle multiple conflicting priorities while maintaining accuracy in tight deadlines
Comfortable working in a fast-paced environment
Ability to work with cross-functional global teams and interact with all staff level
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans