Full Job Description
Summary: The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced.


  • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
  • Assisting the Administration in the overall operations function of the programs;
  • Maintaining and updating program statistics and disseminate them to agency departments;
  • Maintaining and updating Daily Census tool for all the shelters;
  • Maintains resource materials;
  • Utilizes and or maintains databases
  • Processing purchase orders, payment requests from the programs in a timely fashion
  • Acting as liaison between site administration and field staff;
  • Arranging meetings and preparing agendas including handling the calendar of the Senior Vice-President;
  • Planning and co-facilitating Program Assistant workshops for shelters quarterly;
  • Assist in coordinating and/or providing support for special events;
  • Word Processing and proofreading memos and other documents; filing dutues;
  • Ordering, distributing and keeping inventory of special purchases;
  • Assisting the Director, Fiscal & Administrative Operations to monitor budgets as needed;

  • Helping to find more efficient ways to handle administrative tasks;
  • Greeting visitors and acting as a receptionist for the department
  • Answers and directs telephone calls, faxes and mail directed to the department;
  • Other related tasks as assigned

Interacts with: Shelter program staff and vendor(s).


  • High school equivalency or high school diploma
  • Interpersonal work experience in a fast-paced environment such as customer service, human service or related field

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