Job Description

Location: Melbourne | Northern Metropolitan, Melbourne | Southern Metropolitan

Job type: Not provided

Organisation: Royal Women’s Hospital

Salary: Salary not specified

Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Human Resources, IT and Telecommunications

Reference: 22001

Private Patient Liaison Officer – Revenue Operations Department
Full time Position (3 days at Parkville and 2 days at Sandringham)

The Royal Women’s Hospital is Australia’s first and largest specialist hospital dedicated to improving the health and wellbeing of newborns and women of all ages. To join the Women’s is to be instrumental in forging progress towards health equity for women from ground-breaking research through to the bedside delivery of multi-disciplinary clinical care.

Creating exceptional experiences is at the heart of everything we do for our patients, their families, and our people across our specialised services within maternity, neonatal and women’s health.

The Revenue Operations Team that sits within the Finance Department are responsible for the accurate collection and identification of various patient classifications and the subsequent billing, debtor follow up and reconciliation of this activity across the organisation. The team works cohesively to ensure a professional patient experience through the various revenue pathways utilising up to date data and processes whilst be open to always identifying opportunities for improvement

Your contribution

The Private Patient Liaison Officers (PPLO’s) at The Royal Women’s Hospital play a vital role in our Revenue Operations Department. They are recognised as a major contributor to the departments financial achievements and importantly provide exceptional service to our patients and their families to ensure they receive the best possible experience relating to their administrative and financial obligations.

Your duties will include (but are not limited to) the following:

Identify private, compensable and ineligible patients on or before admission

Conduct eligibility checks, administer pre-existing ailment and guarantee of payment processes

Administer planned, private and Medicare ineligible patients including processing referrals, registering and booking patients for inpatient care and provide financial and hospital information to the patient

Assist Patients with revenue pathway queries and claims processing

Undertake audits and process reviews to identify and recommend areas for improvement

About you

To be successful within this role you will need to have:
Very good understand of Microsoft suite of programs (Word/Excel/Email/Teams)

Excellent administrative skills

The ability to prepare correspondence in a professional manner

The ability to read and interpret complex policy documents

Previous experience in an administrative/patient accounts role within the public or private health sector would be favorable. Ideally the succesful candidate will have an understanding of public and private funding and may have previously utilised one or more of the following : IPM/EMR/EPIC/ZEDMED

Our offering

When you join the Women’s you unite with talented people who share your purpose and unwavering determination to advance health outcomes for all women. You will find a workplace that is collaborative, progressive and passionate about learning and working together in multi-disciplinary teams to ensure you find the exceptional in your everyday.

Our staff benefits program includes salary packaging, on-site car parking and childcare (subject to availability), alongside a range of discounted financial, lifestyle and wellbeing benefits provided by our staff benefit partners. To learn more, please visit: www.thewomens.org.au/careers/why-work-at-the-womens/staff-benefits/

We are proudly Breastfeeding Association accredited. The Women’s is committed to gender equity principles and our people have an awareness of and sensitive approach to violence against women/family violence matters.

The Women’s is an equal opportunity employer committed to diversity and social inclusion. We welcome applications from culturally and linguistically diverse backgrounds, including those from Aboriginal and/or Torres Strait Islanders, people with lived experience of disability and people who identify as LGBTI.

It is a policy of the Women’s to provide reasonable adjustments for persons with a disability. If you need assistance or adjustments to fully participate in the application or interview process, please contact the hiring manager listed under ‘Contact Person’

Ready to make the move?

For more information about the position, please see the Position Description attached and apply online by selecting “apply now” below.

All appointments to the Women’s are subject to a satisfactory clearance of Working with Children Check and Police Check.

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