Overview

Rewarding, customer focused work
Use your impeccable customer service skills to support both clients and staff
Flexible in-office work, at home on-call coverage on a scheduled rotation basis

ABOUT THE ROLE

As part of our Client Services Team, you will use your professional and compassionate customer service skills to support new and existing privately-funded clients, and their associated health care providers and direct care staff. The Private Client Services Coordinator is responsible for the smooth and seamless client experience through attentive and effective communication, as well as role model and support the wider Client Services team in the premium service standard delivery required for these programs.

To succeed, our Client Services Team members are persistent and have impeccable follow through. Duties will include service coordination i.e. arranging staff rosters, providing support and supervision to a team of direct care staff over the phone, following up on client enquiries, contributing to process development and supporting the selection and onboarding of new care staff.

This role works in our Bondi Junction office, reporting to the Client Services Team Leader. Working within a small, close knit, very efficient team in a laid-back office, this role will essentially be the support to the Team Leader in team tasks and client and carer support. This is an opportunity to be an integral part of team support, perfect for someone looking to challenge themselves, ready to step into responsibilities. Your ongoing full-time schedule may include a regular after-hours shift, or you may be required to support with after-hours service coordination on an ad hoc basis.

ABOUT YOU

Your customer service skills are impeccable. Forming connections, building rapport, maintaining relationships through your practised listening, questioning, empathy and professionalism is just how you do business. This role is about being the best support to the team and people of Prestige.

You’re the go-to person for information for all sorts of things. You’re a problem solver. You can think outside the box and if you don’t know the answer, you have a way of finding out. You’re pretty savvy on a computer. You can confidently navigate your way around operating and online systems.

You are quick thinking and quick to action. You tend not to rest until things are done, you’ve always been known for your dedication and resilience. You relish having the opportunity to step up, as this role may require you to oversee the team and clients in an unofficial supervisory capacity.

You enjoy being productive and getting things done quickly and accurately. Because you are proactive and organised, you have a knack for helping people which makes you reliable and people trust you. You appreciate the importance of getting things right the first time to ensure a safe and professional service to clients.

Previous service coordination experience, expert time management skills and relevant qualifications/experience in community services or as an Enrolled Nurse or Carer.

WHAT’S IN IT FOR YOU?

Work close to home in the Eastern Suburbs
Join a secure, growing business with a great reputation in the community and the industry
Be ready to test yourself in a high pressure, fast moving environment and reap the rewards
Be part of an experienced service coordination team available 24/7
Make an impact – know that through your work you are making a difference in people’s lives
Fun and enthusiast team culture
ABOUT US

Prestige Inhome Care is a private provider of premium home-based care services and our mission is to make lives better by helping people remain in the comfort and familiarity of their own home. At heart we are professional, friendly and committed to our clients and each other. We have established offices in and Melbourne and Sydney.

HOW TO APPLY

Submit your application with your resume and cover letter addressed to Hywell Sebastian today.

Contact Hywell on hywell@prestigeinhomecare.com.au with any questions about this opportunity. To find out more about this role and Prestige Inhome Care go to www.prestigeinhomecare.com.au

All appointments are subject to a satisfactory National Police History Check. Police check outcomes are considered in accordance with applicable legislation and standards.

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