Principal Designer, Temporary, SYDNEY – McKell

Title: Principal Product Designer – Mobile Aps

Salary: SNSW Grade 11/12 Starting at $138,830 base pa, plus superannuation and annual leave loading

Location: Head Office- Haymarket

Status: Temporary long term opportunities

Join Service NSW – One of the top 10 best places to work in Australia 2019

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering a positive customer service experience!

Service NSW makes it easier to access government services for people and businesses across NSW. We are looking for passionate Senior Product Engineers to join the Digital Credentials as a Service team. We are looking for people that are keen on making a difference for citizens and businesses in NSW.

Great Initiatives

No more wallets! We want to digitise every licence NSW has to offer. The big one we are working on is the Digital Driver Licence but there is lots more after that.
We are going above and beyond the digitisation of plastic licences and exploring exiting new opportunities to enhance the experience of, providing, holding, and checking licences and credentials in a digital world.

About Our Team:
We are creating a scalable, reliable and flexible model that will revolutionise the digital credential ecosystem for people who provide, hold and validate government credentials by accelerating the opportunities to deliver digital services

Digital Credentials as a Service provides an integrated digital credentials ecosystem benefiting from ongoing maintenance, updates, and upgrades as and when they become available.

Primary Purpose of the Role:
The Principal Designer leads end-to-end product design through discovery, framing and iterative development. You will collaborate closely with a team of Engineers, Product Manager and other subject matter experts. The role demands strong product instincts, excellent communication skills, technical fluency, customer empathy, humility and an appreciation for lean start-up, agile and user-centred design values, principles and practices.

Key Responsibilities Include:
Designing and carrying out user testing and other user research activities
Providing expert, specialist advice to the Product Owner, clients and stakeholders on the application of best practice in product design and delivery of innovative and user-centred product applications, software and solutions
Staying up-to-date on the current and best UI and visual design practices and trends
Developing product design artefacts including customer journey maps, services design blueprints and solution prototypes
Defining future state vision and value proposition for product design, using customer centric design thinking and related design and innovation methodologies
Leadership and mentoring of Junior designers, as well as taking ownership of Projects

Essential Requirements:
Experience in UI, visual design and UX and delivery of complex product solutions for customer service delivery environments
A portfolio of design work that is clear and professional
Experience with agile and lean philosophies
Extensive experience with data visualisation, branding, visual identity and testing designs with users
Experience coaching and mentoring less experienced designers
Empathy and passion for our customer, the citizens of NSW

Applications will be reviewed on an ongoing basis. Please apply ASAP not to miss out on this exciting opportunity.

A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 month

Working at Department of Customer Service

The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Salary Grade SNSW 11/12, with the base salary for this role starting at 138,830 base plus superannuation

Closing Date: Friday 8th January applications close at 9:59am

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.