Casual positions available

Fitzroy location

Friendly and supportive environment

About the Company

St Vincent’s Hospital Melbourne (SVHM) is part of St Vincent’s Health Australia and a leading teaching, research and tertiary health service which employs more than 6,500 staff across 18 sites throughout Melbourne. SVHM provides a diverse range of adult clinical services including acute medical and surgical services, sub-acute care, medical diagnostics, rehabilitation, allied health, mental health, palliative care, correctional health and community residential care. SVHM is one of Australia’s leading Catholic not-for-profit healthcare providers.

About Department

Specialist clinics provide over 90,000 non admitted patient appointments per year across 20 different medical and surgical specialties, and receive 26,000 new referrals per annum. Specialist clinics provide a gateway to the hospital for patients requiring elective surgery and ongoing chronic disease management. Our major referral base is via General Practitioners from all areas of Victoria. This is a fast paced environment where teamwork is essential.

About the Role

The Patient Services Clerk’s (PSCs) role is to provide efficient and effective administrative and reception support to all of the Specialist Clinics at St Vincent’s Hospital Melbourne (SVHM).

Classification for this position will be a HS1 + casual loading ($58,442.80).


Promptly attend to patients registering for clinics in a courteous and friendly manner

Provide excellent customer service to all stakeholders (patients, their families and staff of SVHM) at all times

Attend to incoming telephone enquires from patients and GP’s in a prompt, courteous and friendly manner

Assist with the management of the referrals for Specialist Clinics in accordance with the SVHM policy

Attend to Medicare billing in a prompt and accurate way

Qualifications, Skills and Experience

Minimum completion of VCE


Salary packaging

Employee Assistance Program

Staff Car Park


Please attach your resume and cover letter to your application.

All appointments are made subject to the candidate providing a current satisfactory National Police Certificate conducted by The Victoria Police.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

At SVHM we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees and we encourage applications from Aboriginal and Torres Strait Islander Peoples. If you would like further information, contact our Indigenous Recruitment Coordinator through our careers page.

SVHM has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings.

You are therefore required to comply with the SVHM Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to provide evidence of mandatory immunisations/vaccinations (including flu vaccinations) prior to commencing employment, and continue to participate in on-going immunisation programs.

Position Description and Critical Job Demands Checklist:Review the following documents:
JR115440_Patient Services Clerk – Specialist Clinics 2020.pdf

Contact Details:
gina grima

Alternate Contact:
Closing Date:
3 February 2021 11:59pm

Read more