Make a Difference to Road Safety, Join our Traffic Camera Services as an Operations Support Officer in Tullamarine
About You The highest levels of personal integrity and ethical behaviour A high level of accuracy and attention to detail A proven ability to strictly follow and comply with company policies and procedures Flexible to work a 24/7 roster including early mornings, night shifts and public holidays Flexible to pick up spare shifts at short notice The ability to confidently perform well under pressure A proven ability to live Serco’s Values Trust, Care, Innovation and Pride Believe in the value of Victoria’s Road Safety Program and be keen to play a part in its success Be comfortable dealing with people over the phone Previous knowledge of UHF radio would be an advantage Demonstrate sound IT skills such as touch typing and the ability to use multiple screens Current Victorian Drivers Licence
Flexibility to work a 24/7 roster is a key aspect of this role, including working night shifts, weekends, public holidays and picking up spare shifts on short notice. In return, you will receive ongoing training and mentoring from engaged and passionate leaders within a small, friendly and relaxed team environment. An advantage would be to live in or near Tullamarine.
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role. Chosen applicants will also need to successfully complete a pre-employment medical prior to commencement.
About the Role:
We currently have multiple part-time opportunities for Operations Support Officers to join our team. You will work an average of 15-20 hours per week and have flexibility to work additional shifts when required. This role involves being the communication link with our Mobile Safety Camera Operators (MRSCOs) who work on the road, to ensure their safety and act as an information source. This role involves communicating with operators over the phone and radio, data input and checking, and providing general information and support to the MRSCOs while they are on the road.
Serco’s Traffic Camera Services division operates Victoria’s mobile safety camera program, maintains fixed red light cameras and provides image verification services to the State of Victoria. We have over 250 dedicated staff working to help reduce Victoria’s Road Toll.
We provide personal support to members of the community, to help them access a wide range of Government services, health insurance and public transport information, improve road safety and interpreter services. We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people’s lives every day.
At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world’s best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit www.serco.com/aspac
If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume by clicking the ‘Apply Now’ button.
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.
We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.