The Operations Manager will report to the General Manager and be based in 30 Rockefeller Center in Midtown Manhattan. S/he will be responsible for ensuring smooth day-to-day operations for the building, with the goal of providing the highest quality service experience to establish and foster long-term customer relationships.
The successful candidate will be organized, have an eye for detail and a passion for customer service.
Hospitality / Leadership:
Lead the Property Management support and Maintenance teams to provide a best in class customer-focused experience throughout the property
Maintain customer relationships including, hospitality, and traditional operations management
Understand customer business needs and leverage our platform to solve their real estate challenges
Review lease proposals and facilitate space tours for prospective customers
Coordinate unique ZO. event programming with a focus on creating and maintaining a community atmosphere
Assist the General Manager to drive overall amenity engagement
Lead a cross-functional team to ensure all corporate objectives, policies and standards are met
Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement
Develop the annual operating budget and capital plan, and present to internal stakeholders and partners
Financial reporting for profit and loss variances, quarterly reforecasting, and investor reports
Oversee management of third-party maintenance contractors to ensure compliance with contractual obligations
Facilitate pre-built and landlord-built customer spaces
Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects
Assist the Property Management team with projects and communication
3+ years of experience in a similar role within real estate or hotel industry
Bachelor’s degree required (with a focus on hospitality or real estate preferred)
Prior hospitality experience preferred
Financial experience including costs, budgets, service contracts and arrears
Proficient in Microsoft Office or equivalent
Ability to travel between floors and buildings to effectively communicate with the team and customers
Critical Competencies for Success:
Experience leading a multi-layered team
Takes initiative and is a proactive leader always focused on continuous improvement
Excellent interpersonal, verbal, and written communication skills
Strong organizational and project management skills
Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
Eager to be a part of a fast-paced and dynamic work environment
- Onsite presence is required for this position.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.
We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.