Full Job Description
Tishman Speyer is a leading owner, developer, operator and investment manager of first-class real estate in 28 key markets across the United States, Europe, Asia and Latin America. We develop, build and manage premier office, residential and retail spaces for industry-leading tenants, as well as state-of-the-art life science centers through our Breakthrough Properties venture. With global vision, on-the-ground expertise and a personalized approach, we are unparalleled in our ability to foster innovation, quickly adapt to global and local trends and proactively anticipate our customers’ evolving needs. By focusing on health and wellness, enlightened placemaking and customer-focused initiatives such as our tenant amenities platform, ZO., and our flexible space and co-working brand, Studio, we tend not just to our physical buildings, but to the people who inhabit them on a daily basis. Since our inception in 1978, Tishman Speyer has acquired, developed, and operated 453 properties, totaling 210 million square feet, with a combined value of approximately $113 billion (U.S.). Our current portfolio includes such iconic assets as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt and the Mission Rock neighborhood currently being realized in San Francisco.

The Position:
The Operations Manager will report to the General Manager and be based in 30 Rockefeller Center in Midtown Manhattan. S/he will be responsible for ensuring smooth day-to-day operations for the building, with the goal of providing the highest quality service experience to establish and foster long-term customer relationships.

The successful candidate will be organized, have an eye for detail and a passion for customer service.

Key Responsibilities:
Hospitality / Leadership:
Lead the Property Management support and Maintenance teams to provide a best in class customer-focused experience throughout the property
Maintain customer relationships including, hospitality, and traditional operations management
Understand customer business needs and leverage our platform to solve their real estate challenges
Review lease proposals and facilitate space tours for prospective customers
Coordinate unique ZO. event programming with a focus on creating and maintaining a community atmosphere
Assist the General Manager to drive overall amenity engagement
Lead a cross-functional team to ensure all corporate objectives, policies and standards are met
Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement

Develop the annual operating budget and capital plan, and present to internal stakeholders and partners
Financial reporting for profit and loss variances, quarterly reforecasting, and investor reports
Oversee management of third-party maintenance contractors to ensure compliance with contractual obligations
Facilitate pre-built and landlord-built customer spaces
Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects
Assist the Property Management team with projects and communication

About You:
3+ years of experience in a similar role within real estate or hotel industry
Bachelor’s degree required (with a focus on hospitality or real estate preferred)
Prior hospitality experience preferred
Financial experience including costs, budgets, service contracts and arrears
Proficient in Microsoft Office or equivalent
Ability to travel between floors and buildings to effectively communicate with the team and customers

Critical Competencies for Success:
Experience leading a multi-layered team
Takes initiative and is a proactive leader always focused on continuous improvement
Excellent interpersonal, verbal, and written communication skills
Strong organizational and project management skills
Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
Eager to be a part of a fast-paced and dynamic work environment

  • Onsite presence is required for this position.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.

We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.

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