The Custody Middle Office Team is responsible for ensuring all aspects of operations for clients are completed, transactions are processed on time, exceptions are resolved proactively; provide a single point of contact team and subject matter expertise to clients. Middle Office covers trade instruction capture, settlement; fail management, cash instruction capture, projections, overdrafts, asset servicing instruction capture, dividends, foreign exchange, collateral, derivatives lifecycle management, Managed Funds/ Unlisted Unit Trusts and bank loans. As a team, the aim is to improve standards of communication across Operations, provide query tracking and timely resolution as well as performing root-cause analysis on issues and problems.

Your key responsibilities will include:
Deal with internal and external parties in a professional manner and in line with the best interests of the Client and Bank
Adhere to at all times, the JPMorgan Code of Conduct, Privacy Policy and Privacy principles, Compliance and Risk regulations, escalating to Senior, Manager, Operations Manager or other Management in the event of a breach or potential breach
Partner with clients with drive exceptional STP (straight through processing) rates and process efficiencies
Identify and escalate any gaps in team governance to ensure we operate in a controlled and robust environment which is constantly improving
Identify technology and process issues and gaps and working with Strategy and other internal stakeholders to ensure we get resolutions for our clients
Monitoring and resolution of risk indicators to ensure that both J.P. Morgan and the client are aware of any issues that may have an adverse financial or reputational impact

To be successful, you will need:
Bachelor’s Degree required or equivalent along with a minimum of 4 years’ experience in Custody Business and/or portfolio servicing environment or other Securities Services related industry is essential
Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody, specializing in Asset Servicing is essential
Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives, Managed Funds/ Unlisted Unit Trusts
Enthusiastic approach to workload by consistently maintaining high levels of productivity and operating with effectiveness
Strong oral and written communication and presentation skills are required.
Proactive in identifying and escalating issues
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.