To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Tableau, a Salesforce company
Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global enterprises, early-stage startups, nonprofits, and governments all use Tableau’s intuitive software to quickly transform their data into actionable insights. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world!
What you’ll be doing…
As the Technical Support Operations Assistant you will assist with analyzing issues reported by customers. You will also be reviewing email and other feedback from customers, acting on the feedback, and providing the data to the Support team. In addition, you will be responsible for scheduling customer calls and the administrative needs associated with the Support team.
In this role, you will monitor the queue for customer email, attachments, and log files, as well as update cases based on data received from customers. You will also Follow-up with customers regarding cases and calls and assist with case triage as needed.
Some of the things you’ll be doing include…
Monitor queue for customer email, attachments, and log files
Update cases based on data received from customers
Schedule and setup the Upgrade Assistance Program
Contact customers as appropriate
Follow-up with customers regarding cases and calls
Request data from customers
Assist with downloading data from customers
Keep cases updated with engineering status and updating engineering on case status
Assist with case triage as needed
Assist with various departmental administrative tasks including expense tracking, travel coordination, meeting set-up, etc.
Who you are…
Problem Solver. You are a natural problem solver with a curiosity about technology. Others might describe you as a highly creative, curious technologist, and you have excellent research skills.
Communicator. Excellent verbal and written communication skills.
Organized. You have an uncanny ability to juggle and prioritize a high volume workload and handle details accurately and in a timely manner under pressure. Your organizational skills are impeccable.
Detail Oriented. You have the ability to multi-task and handle frequent interruptions.
You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!
Tableau will operate independently under the Tableau brand, driving forward a continued focus on our mission, our customers and our Tableau Community. The acquisition closed on August 1, 2019, and Tableau is a wholly-owned subsidiary of salesforce.com, inc.
Accommodations – If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.
Salesforce welcomes all.