Overview

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Job Category
Administrative Support

Job Details

About Tableau, a Salesforce company
Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global enterprises, early-stage startups, nonprofits, and governments all use Tableau’s intuitive software to quickly transform their data into actionable insights. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world!

What you’ll be doing…
As the Technical Support Operations Assistant you will assist with analyzing issues reported by customers. You will also be reviewing email and other feedback from customers, acting on the feedback, and providing the data to the Support team. In addition, you will be responsible for scheduling customer calls and the administrative needs associated with the Support team.
In this role, you will monitor the queue for customer email, attachments, and log files, as well as update cases based on data received from customers. You will also Follow-up with customers regarding cases and calls and assist with case triage as needed.

Some of the things you’ll be doing include…

Monitor queue for customer email, attachments, and log files
Update cases based on data received from customers
Schedule and setup the Upgrade Assistance Program
Contact customers as appropriate
Follow-up with customers regarding cases and calls
Request data from customers
Assist with downloading data from customers
Keep cases updated with engineering status and updating engineering on case status
Assist with case triage as needed
Assist with various departmental administrative tasks including expense tracking, travel coordination, meeting set-up, etc.

Who you are…

Problem Solver. You are a natural problem solver with a curiosity about technology. Others might describe you as a highly creative, curious technologist, and you have excellent research skills.
Communicator. Excellent verbal and written communication skills.
Organized. You have an uncanny ability to juggle and prioritize a high volume workload and handle details accurately and in a timely manner under pressure. Your organizational skills are impeccable.
Detail Oriented. You have the ability to multi-task and handle frequent interruptions.
You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!

Tableau will operate independently under the Tableau brand, driving forward a continued focus on our mission, our customers and our Tableau Community. The acquisition closed on August 1, 2019, and Tableau is a wholly-owned subsidiary of salesforce.com, inc.

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