Job no: 53656588
Brand: Australia Post
Work type: Fixed Term Full Time
You might think you know us, but we’re transforming.
In this rapidly evolving commercial landscape, we’re changing too. In the Community & Consumer department, we’ve embraced the rise of digital and integrated the customer into everything we do – from the design of our strategies through to the execution of our day to day activities.
And we’re only getting started.
The Community & Consumer team has end to end accountability for identifying, anticipating and satisfying customer and community requirements – from market research, marketing planning to brand positioning and product placement. We’re also strategically oversee advertising, promotional activities and understanding and influencing community and public relationships.
We’re on the lookout for innovative people to join our team. Working within a start-up culture that’s backed by all the resources Australia Post provides, the opportunity to innovate and push boundaries to improve services for all Australians is ready and waiting.
What does the role involve?
Australia Post’s Online Shop (auspost.com.au/shop) provides access to a core range of products to both consumer and business customers. The shop has produced double-digit revenue growth over the past three years and this trend is projected to continue. It’s an exciting time as we forge ahead toward transforming the Online Shop experience for our customers.
This is a 12-month Fixed Term opportunity, reporting to the Senior Product Experience Producer in the Digital Commercial Services team. This position is responsible for the daily coordination, enrichment and publishing of products and website content for the Online Shop. You will perform general platform administration, facilitating product onboarding and promotional activity. You will continually seek ways to improve time-to-market whilst maintaining best practice online catalogue management processes.
What are the key responsibilities:
Product onboarding: Uploading product to the Online Shop eCommerce platform including product enrichment in accordance with the organisation’s style guides/conventions; product lifecycle attributes; product categorisation; product cross-sell and up-sell on the shopfront; sourcing & coordinating digital assets; preparing all product content submissions for approval; coordinating staging and production; and scheduling promotional activity
Product knowledge: Develop & effectively apply your knowledge of the varying requirements and business rules for different product types and categories
Banner coordination: Engage with the relevant teams to create and publish shop banners to agreed timelines
Quality control & accuracy: Monitor and ensure accurate product information, images, pricing, attributes and lifecycle; work with the operations team to implement robust testing and quality control processes and report any issues with source data
Platform administration: Develop a comprehensive understanding of platform functionality and system integrations that affect the product lifecycle & downstream processes – apply this knowledge to effectively fix and report where applicable; maintain user profiles and permissions in line with business and operational requirements; provide feedback and reporting of platform performance to management
Continual Improvement: Support the continual improvement of the product onboarding processes to achieve deadlines without sacrificing quality
What are we looking for?
Relevant degree or formal qualification is highly desirable but not essential
Minimum 2 years relevant experience using eCommerce applications, such as Intershop
Understand the importance of SEO and web content optimisation
Strong attention to detail and writing skills
Moderate to strong MS Excel skills – v-look ups and data manipulation
Experience rolling out products online and ability to work to tight deadlines
Understanding and experience with HTML – basic
Proactive with high level of accountability
Passionate about producing work of a consistently high standard
Confident communicator – experience collaborating with cross-channel teams and stakeholders
We believe investing our people is good business.
That’s why we have team dedicated to career coaching and support for our employees. And we know that your life outside of work matters. So while we work hard, we also have a culture that promotes a genuine work/life balance.
Together, our differences make us stronger.
With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we’re supporting inclusion at Australia Post, here . If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at firstname.lastname@example.org .
Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video to find out how we acknowledge and pay our respects to the Traditional Custodians of the land we operate on.
Ready to join the transformation of Australia Post?
Click , to help shape our tomorrow.
Advertised: 02 Feb 2021 AUS Eastern Daylight Time