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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Hospital for Special Surgery, #1 in Orthopedics for the last 11 years, is currently looking for a Full Time Spine Surgery Office Manager (OM) in the main Manhattan Hospital Location. In this role, the OM would be the key administrator for Dr. Benedict Nwachukwu’s practice, which specializes in hip, knee and shoulder surgery. The OM will provide comprehensive administrative support, oversee day-to-day operations and contribute to an environment of clinical excellence for Dr. Nwachukwu’s practice.
The successful candidate will be empathetic, positive and professional during all patient interactions, combining this with critical thinking and attention to detail. In addition, the OM will manage office staff and act as a liaison to staff in other hospital departments.
Interact with patients and their families in person, on the phone and via email communications in a professional, personable and empathetic manner
Answer phone calls and make calls to patients, physicians and other staff
Patient check out after appointments and return visit scheduling
Schedule surgical cases and new clinic appointments
Manage physician’s professional calendars
Act as a liaison between the office and other hospital staff
Manage front end payment collection and insurance authorizations
Train, oversee, and develop junior staff within physician office (as applicable)
Proactively identify ways to enhance physician office operations
Associate’s degree required, Bachelor’s degree highly desirable. 5-7 years physician office experience may be considered in lieu of education.
Attention to detail and able to relay messages and information accurately
Ability to derive practical solutions independently in a fast-paced environment, but can escalate patient care issues appropriately, if necessary
Follow through with tasks to completion, goes above and beyond for key tasks or critical patient needs
Adherence to patient privacy and HIPAA protection of data, information, as well as other HSS policies
Strong computer and internet skills including proficiency with Microsoft Excel, PowerPoint and Word.
Must possess ability to learn new software tools & systems as required on the job
Ability to effectively and accurately follow directions and/or instructions
Superior written and oral communication skills
Exceptional customer service skills
Self-motivated, detail-oriented, and pragmatic; Energized by working in a fast-paced, evolving environment
Strong organizational and problem-solving skills, ability to multi-task is a must
EPIC EMR experience
Familiarity with medical terminology and medical billing/insurance is helpful; the ability to learn and apply new information quickly is key