The New York City Department of Health and Mental Hygiene’s Division of Environmental Health works to prevent and control illness and injury related to environmental and occupational health risks through outreach, education, surveillance and enforcement. With staff of 1,000, the Division covers a broad range of subject matter, including oversight of environmental investigations, lead poisoning, injury prevention, occupational health, food safety, child care, radiation control, recreational and drinking water, air quality, climate health, vector control , veterinary public health and pest control. The Bureau of Child Care ensures that child care services in New York City operate in compliance with the New York City Health Code and New York State Social Service regulations and are licensed or permitted as required by law. The Bureau routinely monitors child care programs to protect the health and safety of children while in the child care environment, and actively works to improve and expand access to highly quality programs which support early childhood development and learning. The Bureau seeks to hire a Community Assistant to provide customer support to providers and staff.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Answer telephone and in-person inquiries from childcare providers, applicants and the general public.
- Conduct data entry and data retrieval to support timely processing of child care applications.
- Perform filing, scan documents into electronic case files and support records management systems.
- Track time and effort certifications, job expectations, performance evaluations and travel reimbursements for the Bureau’s workforce.
- Retrieve, sort and distribute mail, and prepare correspondence.
- Perform other related duties and special projects as assigned.
Minimum Qual Requirements
1. There are no formal education or experience requirements for this position. However, the ability to understand and carry out simple instructions is required.
2. Candidates must be able to understand and be understood in English.
Excellent oral, written and interpersonal communication skills; Highly organized, strong attention to detail and solution-oriented; Dedication to customer service; Ability to multitask in a fast-paced environment.
**IMPORTANT NOTES TO ALL CANDIDATES:
Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:
- A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.
- Proof of Education according to the education requirements of the civil service title.
- Current Resume
- Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)
Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.
If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.
The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DOHMH qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.