Location: Parramatta, St Leonards and work from home as required
Role type: 6 months fixed term contract
Salary: $59,721 (inc super) per year (prorata) + 9.5% loadings!

About HCF

HCF is Australia’s largest not for profit private health insurer. Our vision is to make health care understandable, affordable, high quality and customer centric.

The Role:
Our Member Care Consultants are instrumental in managing the customer experience for HCF Members to ensure that they receive a personal and exceptional service at all times. Working to clear targets, you will be responsible for providing outstanding phone based service to HCF members, taking calls related to billing.

We pride ourselves on maintaining a positive, fun and collaborative working culture whilst ensuring we provide our members a professional and efficient service.

You will be available to work from both our centrally located call centres in either St Leonards or Parramatta and your operating hours may be between the hours of 8:30am to 8:15pm, Monday to Friday.

Please note: Our call centre employees are currently operating from home full time, and we will offer the flexibility to work from home in the future once we return to the office in a more permanent capacity.
Recruitment will be completed virtually. Training location will be decided closer to the start date however at this stage, it will be run virtually.

To be successful you will demonstrate:
Outstanding communication skills
An interest in Health Insurance
Previous experience working in a customer service role
Solutions focused
Comfortable with set KPI’s and targets
Strong work ethic, taking pride in each and every call
Team player, assisting team to achieve targets
Ability to stay calm under pressure
Strong accountability
Ready to take a step up in a challenging, yet rewarding role

Benefits & Culture

We believe in developing our people to assist in driving continuous improvement within the organisation. At the same time we are dedicated to creating a working culture where staff members can flourish. We work hard to ensure that all our positions are challenging and rewarding, where you can utilise and further develop your skills to truly make a difference.

In addition to the salary offered, HCF have a number of employee benefits including:

Generous discounts on health insurance and other insurances
Family and friends day
Study leave
Parental leave scheme
Developmental opportunities
Comprehensive training and ongoing support
Positive diverse inclusive culture

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