Overview

Full Job Description
Job Summary:
Schedules exams for patients, performs pre-registration, faxes and scans documents, handles customer service related requests, communicates preparations, handles call backs, coordinates legal records requests and performs various other clerical tasks.

Duties & Responsibilities:

  • Displays excellent communication skills and telephone etiquette
  • Answers incoming calls in a courteous and professional manner – identifies self and company.
  • Places calls to referring physicians for patients expressing difficulty with scheduling.
  • Maintains self control when dealing with difficult patients and or situations.
  • Identifies patients with special needs and shows care and compassion.
  • Maintains good rapport with referring physicians, secretaries and clinical site staff.
  • Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
  • Updates account information at the point of scheduling.
  • Properly schedules all procedures.
  • Utilizes RIS filter screens to answer questions associated with insurance, procedures and preps.
  • Communicates and interacts with all departments effectively and professionally.
  • Meets incoming call volume quota.
  • Pre-registers, faxes reports, scans documents, inputs clinical data as needed for appointment and requests films as needed.
  • Other duties as assigned.
Requirements (Knowledge, Skills & Abilities):

  • Must be able to type and file accurately with precise data entry skills.
  • Knowledge of medical terminology.
  • Knowledge of medical insurance plans.
  • Ability to schedule and register patients rapidly and accurately.
  • General knowledge of computers and Microsoft Office software.
  • Provide clear written and verbal communication.
  • Detail oriented.
  • Ability to multi-task and be organized.

Education & Experience Requirements:
The above knowledge, skills and abilities may be demonstrated by a high school diploma or equivalent and experience working in a call center environment.

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