Key Purpose of Position:

Medical Receptionist is responsible for:


· To greet patients and other callers at the hospital in a courteous and efficient manner

· To answer the telephone promptly and courteously

· To make follow-up phone calls to patients after set procedures

· To issue patients invoices/receipts after their procedure

· To enter and update patient registrations and patients notes in the computer

· To deal with medical and nursing staff courteously and helpfully

· To deal with emergencies when necessary, following set procedures

· Attend to account queries if possible or refer them to DON

· To exercise confidentiality in regard to patient care and all aspects of the practice

· Maintain reception area in a tidy and welcoming manner

· Ensure patients are not required to wait excessive period of time for an appointment, and that patients are informer of possible delays

· Assist doctors and nurses by making phone calls, photocopying etc.

· Check and handle internal emails


· Preparing and recording outgoing mail and posting daily

· Open and distribute incoming mail

· Prepare patient histories

· Scanning and/or filing patient correspondence, results etc.

· Maintain patient information, updating current information and archiving

· ICD coding of procedures


  • To actively participate in general staff meetings
  • To attend training session in-house and external courses when required
  • General housekeeping such as tidying and cleaning of waiting room etc. when necessary
  • Vacuuming and cleaning when necessary
  • To wipe the surfaces of the reception desk at the end of each shift and take the rubbish out
  • To undertake other duties as required from time to time by DON and medical staff
  • Knowledge of occupational health and safety principles including infection control
  • Check suggestion box and restock suggestion forms
  • Consistently be aware of OHS requirements and comply with them
  • Be aware of HSQH standards
  • To switch off the lights and heater, and close curtains at the end of each shift
  • To put the alarm on at the end of each shift
  • To help put laundry away when needed

Expected behaviours and personal attributes:

  • Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs
  • Excellent interpersonal and communication skills
  • Be always well-presented, friendly, courteous and obliging
  • Represent the practice in a confident and positive manner at all times
  • Undertaker all duties in a diligent manner, with honesty and integrity
  • Maintain absolute confidentially regarding patient and practice information
  • Have a vigilant attitude to accuracy, being prepared to double check as necessary
  • Work cooperatively and independently
  • Demonstrate ability to prioritise and organise, with attention to detail
  • Demonstrate commitment to ongoing professional development

Education, Qualification and Experience


  • Basic knowledge of MS Word and Excel
  • Minimum of one year’s experience in medical receptionist role


  • Training or/and experience in management of emergencies, handling complaints, Medicare and health funds, basic infection control, safe handling & disposal of medical waste, etc.

Quality and Safety

  • Complete internal audits to identify breakdowns in procedures, risks and compliance to Quality Management System and for continual improvement.
  • Assist in the maintenance of the Quality Management System
  • Report safety & quality incidents
  • Compliance with the NSQHS
  • Assist with patient feedback and consumer participation.

Application Deadline: 27/01/2021

Job Types: Part-time, Casual

Salary: $25.00 per hour


  • Free food


  • Day shift

COVID-19 considerations:
To keep our Medical Receptionist staff safe we have installed two protective screens at the reception desk.


  • Medical Receptionist: 1 year (Preferred)
  • reception: 1 year (Preferred)


  • Elwood VIC (Preferred)

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Required)

Job Duties:

  • Greeting visitors
  • Correspondence
  • Running errands
  • Stocking supplies
  • Sorting and sending mail
  • Answering and routing phone calls

Work Remotely:

  • No

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