Overview

Full Job Description
Manager, CRM

Giorgio Armani Corporation

The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world. It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names: Giorgio Armani, Emporio Armani, and A|X Armani Exchange.

As Manager, CRM, you will be responsible in supporting the CRM Department for the USA, Canada, and Brazil. You will oversee all brands and report directly into the Senior Director, CRM.

Description of Responsibilities

CRM Calendar development and organization
Work on creative presentations for CRM activities

CRM collaterals for all brands:
Gifting (Holidays, Autumns middle festival, CNY)
Catalogues
Dolci & Tea
Invitations (specific projects, in-store moments, end of season sales)
Suggested scripts
Collaborate with HQ to place orders, manage local distribution from the warehouse to the stores, provide information to the stores (tracking numbers) and follow up

Newsletter management for all brands
Partner with HQ and local teams (retail and E-Commerce) to guarantee alignment.
Guarantee respect of deadlines
Clienteling App Roll Out
Support in collecting feedback from stores, liaise with HQ and follow up
Monitor usage
In-Store Moments
Manage the calendar, liaise with TM Departments to ensure execution, monitor GM’s follow up with clients, monitor KPIs and create recap
Create timely periodical recaps for all CRM activities
Monthly presentation of activities to be done in the following month
Recap of the activities done in the previous month
Liaise with General Managers to collect the list of clients targets by CRM actions in order to monitor results
CRM Training to the stores for all brands focusing on CRM Culture, Systems, KPIs, Reports, Clienteling App
Manages daily ad-hoc requests from the stores
Invoices management

Requirements

Bachelor’s Degree preferred
Minimum 5 years of Retail CRM Experience
Strong communications skills, verbal and written.
Proficiency with computer systems (Microsoft Office)
Extremely agile to an ever-changing environment
Ability to multitask and handle projects in a high-pressure environment.
Excel Skills are a must.
Full Time, Salaried position
Advanced business acumen and analytical skills; ability to control financial metrics required to achieve profit objectives.
Team player able to work effectively and collaboratively across all departments to meet goals and deadlines.

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