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Burwood Branch – Ability to communicate in Chinese is highly desirable

About the Role

Reporting to the Branch Manager, you will provide excellence in customer service whilst achieving business growth for retail and commercial lending. As the Lending Specialist, you will assist the Branch Manager to achieve the Branch targets by developing tactical planning in order to deliver on growth targets. Further, you will be required to process loan files through to settlement and follow up post settlement, ensuring an exceptional customer experience for your customer network.

Day to day your key responsibilities will consist of:
Undertake mortgage lending appointments each week
Mortgage lending applications (start through to finish and post settlement)
Outbound calling to maintain and build customer relationships
Floor walking, business development and initiating quality conversations with customers
Coaching and development of junior colleagues
Employees leadership and branch management (when required)
Strong focus on compliance and data integrity

About You

As an experienced Lending Specialist you will be a passionate, high performing Lender with leadership capability who consistently delivers an outstanding customer experience, by demonstrating:

Previous mortgage and personal lending experience (essential)
Commercial Lending experience (desirable)
Excellent customer service experience, preferably from the banking industry
The drive to build long lasting relationships and positive customer experiences
Strong business development abilities
Contributor to a collaborative team environment
Willingness to go above and beyond for your customers and colleagues
Driven to take a personalised approach with every customer interaction
“Can do” approach to all aspects of your role
Ability to learn and confidently use a number of technical financial systems
Excellent written and verbal communication skills and strong attention to detail

About Us

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!

Our Benefits

Flexible working arrangements
Discounted financial products
Salary sacrificing options
Paid parental leave
Paid volunteer days
Purchase annual leave
BUPA Corporate Plan
Mentoring and leadership programs
Employee Assistance Program (EAP)
Gym, shopping, technology and travel offers!

This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Required Skills

Required Experience

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