Posted: 23/12/2020
Closing Date: 29/01/2021
Job Type: Permanent – Full Time
Location: Melbourne
Job Category: IT

At Spiire, we turn ideas into places and are committed to providing opportunities for our clients, communities and people to grow.

As property and infrastructure advisors we work together every day to deliver a high level of creative solutions our clients are proud of. Following an exciting period of growth we have reached over 200 employees across our Albury, Bendigo, Ballarat. Canberra, Geelong, Melbourne and Shepparton offices, positioning Spiire as well-resourced, local experts. We’re a business built on relationships and attribute our success to our personalised service.

Due to our growth, we are looking for an IT Support Officer to join our team in Melbourne. Start a new career with us in 2021.

About the Role:
Providing Level 1 & 2 IT help desk support to 280 end users, across 6 office locations
Installing software and activating new hardware
Providing assistance with a number of Design based applications
Phone, tablet and printer configuration and support
Windows operating environment support ( Win10)
Microsoft Office suite application Support (2016/2019)
Project based work as required
Providing technical support and training to users
Be the company point of contact for IT issues.
Job Description

About you:
Must have at least 2 years’ experience in helpdesk / desktop support role
Must have thorough knowledge and troubleshooting skills in MS Office suite
Experience with Office 365 and administration will be highly regarded
Must have exceptional customer service skills and willing to learn attitude
Experience in troubleshooting – Desktop / Laptops hardware and software related issues
Experience in working with managed service provider will be highly regarded
Basic understanding of SharePoint site and basic troubleshooting skills will be advantageous
Must have experience in basic to intermediate network troubleshooting and raising incidents accordingly
Must have experience in working with TCP/IP, WLAN and WAN
Must have basic understanding of ticketing lifecycle and process
Exposure to ITIL framework will be highly regarded
You should have experience in logging tickets over the phone, in person (walk-ins) and any requests that comes via email
Should be open minded and willing to take on challenges
Must be willing to work outside of business hours if the need arises such as project or incident related work
Must have attention to details and good documentation skills

Desired Skills and Experience

Culture & Benefits:
At Spiire, we believe that our culture is our difference and we’re looking for individuals who are keen to positively contribute to it. Here’s a snapshot of what’s on offer:

Structured internal training programs for employees at all levels.
A key focus on developing each other with knowledge sharing forums and a mentoring program.
Genuine flexibility with the tools and technology to support your successful integration, whether from the office or home.
A range of fun and social initiatives to keep our employees connected including team events, social club and weekly happy hour.
Regular health and wellbeing initiatives to promote both physical and mental health.

If this role sounds like you, please follow the link below to apply.

Please note that Spiire are closed for the holidays until 11th January 2021. Applications close on 18th January.

For more information on Spiire, check out our website at www.spiire.com.au