Full Job Description
About NYC Health + Hospitals

MetroPlus Health Plan provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus’ network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

MetroPlusHealth is seeking an Information Technology Business Analyst to join our team. We are looking for a professional with experience in healthcare information technology and business analysis. The successful applicant will serve as the liaison between the executive/business areas and the IT department of MHP, leveraging the tools and processes developed and managed by the IT department, while analyzing and suggesting enhancements to technical systems, processes, and business models. The ideal candidate for this position is responsible, an excellent communicator, self-starting, detail-oriented, and highly innovative. He or she will be responsible for translating business needs to IT solutions, and vice versa, with current and future programs, projects, and initiatives in mind. Our goal is to improve the experience of our members, employees and co-workers, vendors, and neighbors throughout the City. And to safeguard and advance the standing and wellbeing of MetroPlusHealth into the future.

Job Description

Work with process owners, stewards, and users to determine and gather business requirements
Assist business units in documenting user guides and manuals
Assist in facilitating digital transformation by translating processes to drive change management
Translate complex business processes into language that developers can understand, as well as translating IT’s technical processes and needs into language that business stakeholders can appreciate
Generate and maintain required documentation
Work alone and in a team
Act as liaison between IT and other business units
Act as an information source and communicator between business branches
Understand strategic business needs and plans for growth
Analyze the design of technical systems and business models
Analyze business needs
Participate in sourcing and implementing new business technology
Find technological solutions to business requirements
Produce reports on application development and implementation as required
Analyze data to inform business decisions
Work with other teams as required