Employment Type: Temporary Part Time (up to 12 months)
Position Classification: Administration Officer Level 3
Remuneration: $30.14 – $31.13 per hour
Hours Per Week: 30.4
Requisition ID: REQ214913

Where you’ll be working
Western Sydney Local Health District (WSLHD) is responsible for providing primary and secondary health care for people living in the Auburn, Blacktown, and The Hills Shire, Holroyd and Parramatta Local Government Areas (LGAs) and tertiary care to residents of the Greater Western Region. We are committed to our vision of ‘better health services for the people of western Sydney and beyond’ and to the delivery of health care or related services in line with our core values of collaboration, openness, respect and empowerment.

Find out what it’s like to work at Blacktown Hospital and why we think you’d love working with us. Some of our staff share their experiences in this short video: https://goo.gl/iShcmS

What you’ll be doing

The purpose of this position is to provide a timely, safe and appropriate referral request into Child and Family and Complex and Chronic Community Health clinical services. The Intake Officer must collect and collate relevant demographic and clinical information to ascertain eligibility for service and using Microsoft Office and in house technology must correctly input the information to facilitate appropriate and sufficient detail informing the clinician who will receive the request for triage.

The Intake Officer is a front line position and the primary point of contact into Integrated & Community Health Services and provides service information across the care continuum to better inform the referrer and client decision making. The Intake Officer effectively communicates with patients, clients and other health care professionals in a respectful, courteous and positive manner and advocates the values of the Local Health District through ethical behaviour, professionalism and cultural diversity.

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit: http://www.steppingup.health.nsw.gov.au/ Aboriginal and/or Torres Strait Islander people are encouraged to apply.

Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.

Please note: A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or a period not shorter than the duration of the advertised position.

Selection Criteria:
High level computer knowledge in data bases or Health information systems such as: iPM, CERNER, My Aged Care and Microsoft Word & Excel applications
Effective customer service and communication skills in verbal, written and interpersonal to develop and maintain relationships with client, team and clinicians
Excellent time management and organisation skills with attention to detail.
Demonstrated experience in referral pathways, person-centred care and patient privacy.
Demonstrated skill in the analysis of problem solving, implementing change and improvement strategies and monitoring outcomes.
Commitment to ongoing professional development.
Commitment to Quality improvement and WH&S responsibilities.

Need more information?

2) Find out more about applying for this position
For role related queries or questions contact Praba Maheswaran on Praba.Maheswaran@health.nsw.gov.au

Applications Close: 24 February 2021

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