Full Job Description
Company Description

Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 24 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.

Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.

We want to find great people regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.

Job Description

There’s no place like Cash App.

HR Business Partners at Cash App are there when our employees need us – and when they don’t. This means that we show up for our teams when they need our help with employee relations, conflict management and coaching/development conversations. It also means that we are prepared to answer their questions before they are asked. To do this, we conduct proactive analysis and data collection, follow up on key issues to help drive accountability and commit to bigger, more complex projects that drive the business forward. We operate with integrity, explain the why behind our actions, and do our very best to drop the HR jargon (HRRs, HRIS and RIFs, anyone?) and lead with sound judgement and common sense approaches to problem solving.

The HR Business Partner in this role will be responsible for support of the Cash Customer Operations (CCO) functions, as well as managing the current CCO HR team. You are interested in making a significant impact in one of the most valued and largest groups in the company and have an extraordinary desire to innovate. You will report to the head of HR for Cash App, and work with business leaders to provide hands-on input, insight, and advice. You’re comfortable speaking up and driving forward despite unexpected roadblocks (like, you know, a global pandemic).

You will:
Partner with managers of all levels to develop and implement HR policies and practices to support the strategic growth of the business, including direct partnership with the head of Cash Customer Operations

Offer expertise regarding organizational and people-related strategy and execution, based on your previous experience working in operations environments

Provide information and education for all levels of the organization on HR issues

Educate and partner with managers on performance management and employee development goals

Provide HR expertise in the areas of feedback, employee relations, coaching, and organizational development

Collaborate with the broader HR team to champion and accelerate a culture in which people feel engaged and inspired to achieve top results

Develop people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction

Partner on core HR processes (e.g., performance calibration, compensation cycle, promotions)

Analyze employee reports (e.g., compensation, job levels, and attrition) to guide decision-making and provide proactive solutions to client groups

Lead the current CCO HR team, based in Portland, OR and St. Louis, MO


You will:
Minimum 8 years of experience in compensation, consulting, or related field in a high-growth, fast-paced environment. A strong background in Mathematics, Finance, Statistics, or Economics is preferred

Strong communication skills and the ability to present complex models in a simple and clear manner.

Experience leading presentations to executive teams and company-wide audiences

Experience in one or more of the following compensation disciplines: salary and incentive plan design and administration, international compensation, equity compensation, executive pay.

Experience building compensation systems, managing projects, and scaling processes with company growth

Strong analytical and Excel/Google Sheets skills are required to effectively analyze data and create meaningful, understandable models, reports, and metrics; ability to see beyond the numbers to drive sound decision-making

Demonstrated ability to work independently and within a team, conduct research, formulate conclusions, and present conclusions regarding business issues

Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding state and city guidelines.

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