Full Job Description
Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

There’s no place like Cash App.

HR Business Partners at Cash App are there when our employees need us – and when they don’t. This means that we show up for our teams when they need our help with employee relations, conflict management and coaching/development conversations. It also means that we are prepared to answer their questions before they are asked. To do this, we conduct proactive analysis and data collection, follow up on key issues to help drive accountability and commit to bigger, more complex projects that drive the business forward. We operate with integrity, explain the why behind our actions, and do our very best to drop the HR jargon (HRRs, HRIS and RIFs, anyone?) and lead with sound judgement and common sense approaches to problem solving.

The HR Business Partner in this role will be responsible for support of the Cash Customer Operations (CCO) functions, as well as managing the current CCO HR team. You are interested in making a significant impact in one of the most valued and largest groups in the company and have an extraordinary desire to innovate. You will report to the head of HR for Cash App, and work with business leaders to provide hands-on input, insight, and advice. You’re comfortable speaking up and driving forward despite unexpected roadblocks (like, you know, a global pandemic).

You will:
Partner with managers of all levels to develop and implement HR policies and practices to support the strategic growth of the business, including direct partnership with the head of Cash Customer Operations

Offer expertise regarding organizational and people-related strategy and execution, based on your previous experience working in operations environments

Provide information and education for all levels of the organization on HR issues

Educate and partner with managers on performance management and employee development goals

Provide HR expertise in the areas of feedback, employee relations, coaching, and organizational development

Collaborate with the broader HR team to champion and accelerate a culture in which people feel engaged and inspired to achieve top results

Develop people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction

Partner on core HR processes (e.g., performance calibration, compensation cycle, promotions)

Analyze employee reports (e.g., compensation, job levels, and attrition) to guide decision-making and provide proactive solutions to client groups

Lead the current CCO HR team, based in Portland, OR and St. Louis, MO


You have:
7+ years of experience in a strategic role on a People/HR team, preferably as a Human Resources Business Partner (a BA/BS degree in a related field is a bonus), with at least 3 of those years spent managing people directly
Experience as a strategic partner with dynamic, challenging responsibilities supporting a global team of more than 5,000+ employees
A history of partnership alignment to build and improve company culture and increase employee engagement
Experience managing large client groups within a fast-growing environment
Ability to collaborate at all levels
A deep knowledge of HR programs and practices, including applicable state and federal employment laws and regulations

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:

Healthcare coverage
Retirement Plans
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources

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