Job Description

Location: Melbourne | Northern Metropolitan

Job type: Not provided

Organisation: Melbourne Health

Salary: Salary not specified

Occupation: Health and Allied Health, Other

Reference: 55947

RMH Health Service Navigator

Multiple positions, Fixed Term Full Time and Fixed Term Part Time hours available

Based at The Royal Melbourne Hospital

Join the RMH COVID-19 Screening Team and help to keep our community safe

Support your team with early intervention of management of behaviours by supporting processes of de-escalation and risk mitigation

The Royal Melbourne Hospital

As one of the largest health services in Victoria, and a team of more than 10,000 strong, we provide a comprehensive range of specialist medical, surgical, and mental health services; as well as rehabilitation, aged care, outpatient and community programs. We are a designated state-wide provider for services including trauma, and we lead centres of excellence for tertiary services in several key specialties including neurosciences, nephrology, oncology, cardiology and virtual health.

Your Role:
The purpose of this role is to welcome all staff, patients, consumers and visitors to the RMH hospitaprovide guidance to navigate the Entry Screening processes in a safe and coordinated way

The role is part of the ‘front of house’ team creating a welcoming environment through application of the RMH values of People First, Excellence Together and People First

As the RMH Health Service Navigator, you will work across the RMH Entry screening points throughout the hospital, to provide direction to staff, patients, consumers and visitors entering RMH city campus

Your new team

You will help us adapt and respond to the presence of COVID-19 in the community and keep our patients and staff safe

We are team working together to create a welcoming and caring environment

We enjoy a collaborative working environment, we are adaptable and ready for changes

In return, you will be supported to maintain your safety and the safety of others

Your success in this role, will be in your ability to

Create a friendly and welcoming environment

Provide direction and facilitate flow throughout all RMH entry screening points

Reduce risk to the safety and well-being of staff

Communicate clearly

Speak up for safety

Your Contribution

You are able to provide calm and clear guidance in a safe and coordinated way

Previous experience with crowd control

Promote safety and assist your team with early intervention for the management of behaviours

Our Commitment to you

Here at The RMH we strive for excellence with a strong purpose that defines the work we do for our community – Advancing health for everyone, every day. This is the Melbourne Way.

We believe our success comes from our people. We’re committed to the RMH being a great place to work and a great place to receive care. We have made a long-term commitment to strengthen our organisational culture through leadership, education and empowering our staff to Speak Up for themselves and each other.

The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.


For a confidential discussion please connect via the details below.

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.

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