Full Job Description
Make a meaningful impact as a Guest Relations Manager at USHG!

Founded by CEO Danny Meyer with the opening of Union Square Cafe in 1985, Union Square Hospitality Group has created some of New York’s most beloved restaurants, cafes, and bars such as Gramercy Tavern, Maialino, The Modern, Marta and Porchlight to name a few!

We are a Values-Driven Company that is committed to creating great work experiences for our people with lots of growth opportunities for advancement.

As an important member of our team, you’ll receive:
Health, Dental, and Vision insurance
Paid Time Off to support you in having an active life outside of work
Dining credit and discounts throughout the USHG family of restaurants
401(k) to help you invest in your future
Access to Mentor Programs, Career Development classes, and personalized career advancement support

Key Responsibilities:(more details here)

Direct a reservations department that delivers enlightened hospitality and excellent service at all times
Contribute to overall business health by exceeding reservations goals and managing labor costs
Ensure rigorous knowledge of and adherence to all applicable laws, policies, and procedures
Continuously build a high-performance team

What You Bring to the Table:
Commitment to embodying our Family Values of:
Integrity- Doing the right things always- using sound judgment- even when no one is looking

Excellence- Doing what needs to be done, as well as it can possibly be done
Hospitality- Doing all that can be done for others- and more than is expected- in thoughtful ways that let people know you are on their side
Entrepreneurial Spirit- Seeing opportunities others haven’t- and creating opportunities others wish they’d thought of first
At least 1 year management experience in hospitality & fine dining
Problem solving & delegation
Initiative & follow through
Understands and drives sales goals
Excellent verbal & written communication
Attention to detail
Understanding of Excel, Word, Outlook etc.
Resy experience.
Gather experience a plus
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