Overview

Full Job Description
Overview:
Our Order Fulfillment Team is responsible for processing up to 250 orders per day for the Manhattan market. This includes pulling orders for home delivery, in store pick up and store replenishment, as well as working with the merchandising team to replenish the products on the Sixth Avenue sales floor.

In addition, the team is responsible for inventory control, which includes put away and movement of merchandise in our 15,000 sq. ft. Fulfillment Center. The company utilizes incredible technological support including RF handheld devices for all pulling, operations and inventory movement.

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives.

We foster an employee-first culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities:
Ensures that all work assignments are being completed on time
Maintains proficiency, accuracy, pace and safety in all tasks and roles in the Manhattan Fulfillment center including the ability to pick (elfa, general merchandise, and floor), cut, locate, consolidate, bundle and expedite
Understands inventory management and its importance to support customer service and sales
Promotes an overall inventory culture as well as a commitment to accuracy in stockroom and floor locations as well as within individual orders
Provides phone coverage and support that is professional, courteous and displays good business judgment
Supports customer service efforts while on the salesfloor pulling orders, and supports the visual effort by ensuring auto replenishment is delivered in a timely manner
Consistently works to improve product knowledge and shares information with customers and the store team
Demonstrates a strong understanding of and actively supports inventory accuracy
Checks voicemail and email at least two times per day and ensures staff is also committed to timely communication
Demonstrates enthusiastic and productive behavior, with the fulfillment team to provide exceptional service to our customers and meet or exceed company goals and objectives
Supports all company initiatives and directives, campaigns and special events in a timely manner
Engages with customers to solve their organizational challenges
Responsible for supporting store sales goals in partnership with the store team each day
Handles cash and other valuables appropriately and securely
Maintains a safe working and shopping environment, utilizing all available resources, ensuring safety and security of the employees, customers and property
Consistently arrives promptly to work the assigned schedule
Responsible for maintaining discretion related to all confidential/sensitive company and customer information
Performs other requested tasks and duties

The Benefits of Working Here

Our benefits exemplify our commitment to an employee-first culture, ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include:

Competitive Pay
Medical/Dental/Vision Plans
Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera and Laren
Paid Time Off plus Holidays
401(k) plan
Ongoing training including our Leadership Development Program and Manager Training Program
Employee First Fund: providing grants to employees experiencing unforeseen emergencies

Qualifications:
What You Bring To Us

College degree preferred
Retail experience and stockroom logistics experience a plus
Computer skills
Ability to travel between the Manhattan stores based on the business needs
Possesses a solid understanding and working knowledge of each store system application (CDC, new POS, Order Management, Order Actions, Order Administration, RF Applications for Order and Picking) and has the ability to apply each one appropriately to execute the job and manage the daily business needs
Is able to speak confidently and comfortably before groups of varying sizes and can adapt their delivery according to the needs of the audience
Is committed to working scheduled hours and supports changing business needs
Ability to communicate clearly and effectively in a professional manner at all levels within and outside the organization
Ability to work in a constant state of alertness and a safe manner
Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
Flexible, with a positive attitude and passion for knowledge
Effective time management and organizational skills with the ability to successfully manage multiple projects at once
Detail oriented with solid organizational and prioritization skills while working quickly and accurately under pressure
Makes effective decisions in the best interest of our customers and our company, taking care to objectively process information
Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnership

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the

Americans with Disabilities Act

Stores Physical Requirements

State Specific Notices

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