Overview

At The Star Entertainment Group (TSEG) our talented teams create unique experiences to over 18 million guests each year. With the vision to become Australia’s leading integrated resort company, our properties at The Star Sydney, The Star Gold Coast and Treasury Brisbane are world-class tourist destinations and home of some of Australia’s most awarded restaurants and bars, event centres, luxurious five-star accommodation and a truly world-class spa and casino.

The Role

The Darling is proud to be Sydney’s first and only luxury hotel to receive the prestigious Forbes five-star rating. With a focus on glamorous individuality The Darling is the epitome of luxury our team go above and beyond to provide personalised service and memorable guest experiences.

We are seeking a full time Front Office Supervisor with previous experience within a five-star hotel. For you to be considered for this role you will command a confident, professional and welcoming personality.

What does a day in the life of a Front Office Supervisor look like?

Leading, motivating and engaging our Front Office Agents (FOA) to continuously deliver the best service to our guests
Coordinating daily operations and delegating tasks accordingly
Supervise the team to ensure the professional, efficient and effective operation of the Front Office team
Assist the Front Office Manager in the training and development of the Front Office team
Proactively seek opportunities to create thrilling and memorable guest experiences
Responding to guest feedback and implementing changes to prevent reoccurrence
Demonstrate a thorough knowledge of front office operations including back of house

About you

Previous supervisory experience in a 5-star luxury hotel/hospitality environment
Previous supervisory experience in a customer service role
Excellent verbal and written communication skills
Knowledge in Opera System
Second language (e.g. Mandarin or Cantonese) is advantageous
Unlimited Australian working rights

Benefits

Extensive training and career development
Opportunity to attend master classes with some of the best chefs from around the world!
Free meals on shift
Laundered uniform
Discounts across The Star’s hotels and restaurants
Free light rail from Central Station to The Star
$10 staff parking

We pride ourselves on our diversity and inclusiveness. We know that people, working together in collaborative teams can create extraordinary things.

How to Apply

If you’re interested in joining our team, click on apply now we look forward to hearing from you!

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